Claims Operations Manager

2 weeks ago


Houston, Texas, United States ManhattanLife Insurance & Annuity Company Full time
Job Overview

Company Background:

ManhattanLife Insurance and Annuity Company has a rich history of over a century in the health and life insurance sector. Our headquarters are located in Houston, TX, with a network of offices across the nation. We pride ourselves on offering comprehensive employee benefits from the outset, including health, dental, and vision insurance, flexible work schedules, complimentary parking, and avenues for professional advancement.

Role Summary:

We are in search of a Claims Manager to lead the effective administration of benefits across various insurance policies. The successful candidate will be tasked with managing a team of claims examiners, ensuring precise and timely processing, while providing outstanding customer service to our clientele.

Key Responsibilities:

  • Develop and implement effective recruitment strategies to attract high-caliber talent
  • Work in conjunction with leadership to devise staffing plans
  • Improve onboarding processes and training initiatives
  • Uphold HR policies and procedures
  • Analyze performance reports to enhance productivity and client service
  • Efficiently allocate claims to examiners
  • Review critical metrics and customer interactions for process enhancement
  • Cultivate a supportive team atmosphere
  • Acknowledge and reward exemplary performance
  • Accurately and swiftly assess complex claims
  • Engage in effective communication with clients
  • Handle escalated inquiries and appeals
  • Provide mentorship and development opportunities for staff
  • Conduct performance evaluations

Qualifications:

A Bachelor's degree or equivalent experience in the insurance or finance field

Skills and Competencies:

  • A minimum of 3 years of experience in claims management
  • Strong analytical and decision-making capabilities
  • Excellent communication and relationship-building skills
  • Effective time management and organizational abilities

Additional Information:

This position may require occasional travel within a limited area.

Professional Development:

  • Establish annual professional goals
  • Remain informed about industry trends
  • Engage in training and assessment activities
  • Physical Requirements: Ability to perform office tasks, including sitting, standing, and utilizing office equipment.

Work Environment: This is an office-based position utilizing standard office equipment.

Diversity Commitment: ManhattanLife is an equal opportunity employer, dedicated to fostering diversity and inclusion in the workplace.



  • Houston, Texas, United States TheBest Claims Solutions Full time

    Our client, a leading insurance company, is currently seeking a Workers Compensation Claims Adjuster to handle Indemnity claims in the state of TX.Required Qualifications:2+ years of experience handling Workers Compensation claims from inception to close including those in litigationPrior experience handling claims reviews and litigation managementActive...

  • Claims Adjuster

    1 week ago


    Houston, Texas, United States TheBest Claims Solutions Full time

    About TheBest Claims SolutionsWe are a leading provider of insurance jobs for Claims Adjusters specializing in Workers' Compensation, Property, Auto, Commercial Lines, Personal Lines, and Catastrophe.Job SummaryWe are seeking a highly experienced Workers Compensation Claims Adjuster to handle Indemnity claims in the state of Texas. The ideal candidate will...

  • Claims Adjuster

    2 weeks ago


    Houston, Texas, United States TheBest Claims Solutions Full time

    About the Role:TheBest Claims Solutions is seeking a highly experienced Workers Compensation Claims Adjuster to join our team in handling Indemnity claims in the state of Texas. As a key member of our team, you will be responsible for handling claims from inception to close, ensuring timely and accurate resolution of claims.Key Responsibilities:Handle TX...

  • Claims Manager

    6 days ago


    Houston, Texas, United States Live Nation Worldwide, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Claims Manager to join our team at Live Nation Worldwide, Inc. as a key member of our global operations. The successful candidate will be responsible for managing liability claims in North America, providing oversight and general management of third-party administrators, and collaborating with...


  • Houston, Texas, United States Global Risk Solutions Full time

    Job SummaryThis is a senior leadership position responsible for managing the day-to-day operations of Global Risk Solutions' Large Loss Commercial Claims Division. The ideal candidate will have a strong background in claims handling, leadership, and customer service, with a proven track record of delivering exceptional results in a fast-paced environment.Key...

  • Claims Manager

    2 months ago


    Houston, Texas, United States NOV Inc Full time

    The Claims Manager will support different functions at the corporate risk management level as directed by the VP Risk Management.The Claims Manager will oversee and manage all auto liability, general liability and workers compensation claims that are handled by Third Party Administrators (TPA) and various insurers.Provide management oversight of TPA's...


  • Houston, Texas, United States Resource Corporation of America Full time

    Position Overview Resource Corporation of America is seeking a dedicated professional to fill the role of Claims Management Specialist. This position is essential in ensuring optimal service delivery to our healthcare partners by effectively managing Third Party Liability Claims associated with Motor Vehicle Accidents (MVAs). Key Responsibilities The Claims...


  • Houston, Texas, United States Zurich Insurance Group Full time

    About the RoleWe are seeking a skilled Claims Relationship Manager to join our team at Zurich Insurance Group. As a key member of our organization, you will play a crucial role in building and maintaining strong relationships with our customers, brokers, and business partners.Key ResponsibilitiesPartner with underwriting teams to identify new business...


  • Houston, Texas, United States Resource Corporation of America Full time

    Position Overview Resource Corporation of America is seeking a dedicated and detail-oriented Claims Management Specialist to enhance our exceptional team. The successful candidate will play a crucial role in providing top-notch service to our healthcare partners by managing Third Party Liability Claims related to Motor Vehicle Accidents. Key Responsibilities...


  • Houston, Texas, United States Resource Corporation of America Full time

    Position Summary Resource Corporation of America is seeking a dedicated professional to fill the role of Claims Management Specialist. This position is crucial in ensuring that our client partners receive exceptional service through effective handling of Third Party Liability Claims related to Motor Vehicle accidents. Key Responsibilities The Claims...


  • Houston, Texas, United States Zurich Insurance Group Full time

    Job SummaryWe are seeking a skilled Claims Relationship Manager to join our team at Zurich Insurance Group. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, brokers, and agents.Key ResponsibilitiesPartner with underwriting to participate in new business prospects with brokers...


  • Houston, Texas, United States Zurich Insurance Group Full time

    Job SummaryWe are seeking a skilled Claims Relationship Manager to join our team at Zurich Insurance Group. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying business opportunities, and developing strategies to drive growth and profitability.Key...


  • Houston, Texas, United States Elementia USA Full time

    DIVISION:LOCATION:Elementia USAPOSITION TITLE:Claims Management SpecialistREPORTS TO TITLE:Claims SupervisorGeneral FunctionThe Claims Management Specialist plays a crucial role in evaluating information related to warranty claims, including processing and financial aspects. This position involves analyzing warranty claims to identify patterns that can help...


  • Houston, Texas, United States Sonic Automotive Full time

    Job SummaryThe Warranty Administrator / Booker is a key member of our team, responsible for managing and processing warranty claims in a timely and efficient manner. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesWarranty Claim Processing: Record and...


  • Houston, Texas, United States Sonic Automotive Full time

    Job SummaryThe Warranty Administrator / Booker is a key member of our team, responsible for managing and processing warranty claims in a timely and efficient manner. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesWarranty Claim Processing: Record and...


  • Houston, Texas, United States The Morgan Group, Inc Full time

    Job OverviewWhy Choose The Morgan Group?The Morgan Group is more than just a collection of over 65 multi-family properties; we are dedicated to fostering a diverse and inclusive workplace. Our commitment extends to our employees, residents, and construction teams, all of whom embody the core values that define our organization. We pride ourselves on...


  • Houston, Texas, United States The Morgan Group, Inc Full time

    Position OverviewWhy Choose The Morgan Group?The Morgan Group is more than just a collection of over 65 multi-family properties. We pride ourselves on our diverse workforce and are dedicated to fostering an inclusive atmosphere for all our employees. Our success is driven by the exceptional individuals who make up our team, our residents, and our...


  • Houston, Texas, United States The Friedkin Group Full time

    Overview:The Claims Adjudication Team Supervisor, under the guidance of the Senior Manager of Claims Operations, plays a crucial role in enhancing the profitability of the finance and insurance (F&I) offerings provided to automotive dealerships. This position involves overseeing a team to ensure exceptional customer service, managing daily claims processing...


  • Houston, Texas, United States Primary Services Full time

    --Become a key player in a vibrant team where your analytical expertise will enhance the precision and effectiveness of maritime operations, all within a nurturing and cooperative work atmosphere.--Primary Services is pleased to introduce the position of Demurrage Analyst for our client in the energy and logistics sector. This role is pivotal for the...


  • Houston, Texas, United States Aston Carter Full time

    Company Overview:Aston Carter is a leading provider of corporate talent solutions, specializing in various sectors including accounting, finance, human resources, and procurement. We are dedicated to delivering exceptional service to our clients and fostering a diverse and inclusive workplace.Position Summary:We are seeking a skilled Claims Analyst to join...