Claims Management Specialist
2 weeks ago
LOCATION:
Elementia USA
POSITION TITLE:
Claims Management Specialist
REPORTS TO TITLE:
Claims Supervisor
General Function
The Claims Management Specialist plays a crucial role in evaluating information related to warranty claims, including processing and financial aspects. This position involves analyzing warranty claims to identify patterns that can help reduce future risks and liabilities.
Essential Functions
1. Manage incoming and outgoing communications, ensuring all calls are logged and directed appropriately.
2. Address customer inquiries regarding technical support and warranty information.
3. Maintain and organize both electronic and physical filing systems.
4. Update and oversee departmental databases, spreadsheets, and generate monthly reports.
5. Conduct research, review, and produce various documents, including correspondence, forms, and checklists using MS Office and Adobe tools.
6. Process invoices, obtain necessary approvals, and coordinate payment requests with the Accounting department.
7. Schedule meetings, arrange conference calls, and document meeting outcomes and decisions.
8. Gather all relevant information from internal and external sources to ensure the completeness and accuracy of claims, including coordination of benefits.
Other Responsibilities
Engage in additional projects and assignments as required.
Skills Required
- Strong critical thinking and judgment capabilities.
- Effective time management skills.
- Proficient in diagnosing and resolving issues.
- Excellent verbal and written communication skills, along with strong interpersonal abilities.
- Self-motivated and goal-oriented, with the ability to collaborate effectively in a team setting.
- Capable of managing multiple tasks and adapting to a dynamic work environment.
- Solid analytical skills with a keen attention to detail.
Knowledge Required
- A bachelor's degree in business administration, a technical discipline, or a field related to insurance.
- Proficient in MS Word, Excel, and PowerPoint.
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