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Client Support Specialist

2 months ago

Salt Lake, Utah, United States ServiceTitan Full time

Role Overview:

The Customer Support Advocate plays a vital role in ensuring our clients receive exceptional service throughout their journey with us. Our mission is to assist small business owners in the trades, leveraging technology to overcome challenges and enhance their operations.

Key Responsibilities:

  • Utilize various support tools to assist clients with all facets of our software through phone, chat, email, and screen-sharing.
  • Become a subject matter expert on our products, developing innovative solutions tailored to client needs.
  • Influence product enhancements by reporting issues to our development team and ensuring timely resolutions.
  • Act as a voice for the customer by sharing insights and feedback with internal teams.

Qualifications:

  • A minimum of 2 years of experience in customer service.
  • Exceptional interpersonal skills: must be empathetic, patient, confident, and able to engage effectively with diverse personalities.
  • Ability to excel in a feedback-driven environment and maintain composure in fast-paced situations.
  • Self-driven with the capability to master complex software applications.
  • Strong problem-solving skills with a resourceful and analytical approach.
  • Familiarity with accounting software such as QuickBooks is advantageous.

Our Commitment:

At ServiceTitan, we value the unique experiences and perspectives of our employees. We encourage individuals from all backgrounds to apply, as we believe diversity strengthens our culture and product. We are dedicated to creating an inclusive environment where everyone can thrive.

Benefits:

  • Flexible time off and opportunities for professional development.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Support for various life stages, including parental leave and adoption reimbursement.

We are on a mission to revolutionize the trades industry through innovative technology solutions. If you are passionate about making a difference and helping businesses grow, we invite you to explore this opportunity.