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Client Support Specialist
2 months ago
Join a Leading Healthcare Organization
A prominent healthcare firm is seeking multiple Customer Service Representatives to enhance our team for a rewarding long-term career opportunity.
Key Responsibilities:
- Provide training and support to brokers regarding the sale of individual insurance plans, including detailed explanations of available products, rates, and options.
- Guide potential and current members in selecting the most suitable insurance plans, facilitating informed decisions on both Marketplace and off-Marketplace options.
- Engage professionally with brokers, customers, and colleagues from various departments, ensuring clear and respectful communication.
- Assist fellow representatives with their client portfolios as necessary, maintaining professionalism and confidentiality in accordance with HIPAA and internal compliance standards.
- Stay informed about legislative changes and healthcare reforms, advising brokers and individual plan applicants on how these developments impact the individual plan market.
- Accurately input data and update the sales automation system to ensure timely and precise information management.
Qualifications:
- A high school diploma or GED is mandatory.
- Experience in an insurance agent's office or health insurance marketplace, particularly in Utah, is advantageous.
- Strong customer service skills with a genuine willingness to assist and listen to clients.
- Prior experience in sales or customer service, including retail or upselling roles, is beneficial.
- Basic proficiency in word processing and spreadsheet applications, along with the ability to navigate internet-based systems.
- Familiarity with eligibility systems such as Facets software is a plus.
About TEKsystems:
At TEKsystems, we are committed to driving transformation. We collaborate with clients to activate innovative ideas and solutions, enabling them to seize new opportunities. Our team of 80,000 professionals partners with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to instigate meaningful change. This is the essence of true partnership.
TEKsystems is an equal opportunity employer, welcoming applications from all individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
