Customer Service Representative

6 days ago


Chadds Ford, Pennsylvania, United States Eclipse Enterprises Full time

We are seeking a highly skilled Customer Service Specialist to join our team at Eclipse Enterprises.

About the Role:

The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide telephone and written support for card payment terminals
  • Resolve customer inquiries of a technical nature
  • Conduct error analyses
  • Document processed transactions
  • Dispatch service technicians and process terminal replacement orders
  • Continuously review and optimize existing workflows
  • Perform software downloads
Requirements:
  • Completed commercial or technical education
  • Previous experience in customer service is ideal
  • Interest in technical processes
  • High level of customer and service orientation
  • Enjoyment of direct and indirect customer contact
  • Good German language skills, both written and spoken
  • Knowledge of English is desirable, as well as a second foreign language (e.g. Dutch, French, Italian, Turkish)
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development


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