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Customer Service and Order Management Specialist
2 months ago
We are seeking a highly organized and detail-oriented Order and Customer Experience Specialist to join our team at Demant. As a key member of our customer experience team, you will be responsible for ensuring seamless order processing and customer satisfaction.
Key Responsibilities- Order Processing: Enter orders placed through our system, verify order information for accuracy and completeness, and process orders in a timely and efficient manner.
- Customer Support: Act as a real-time post-sale consultative partner to customers, ensuring a positive experience by maximizing value and benefit of product or service offerings.
- Order Reconciliation: Reconcile orders on a daily basis, ensuring accuracy and completeness of order information.
- Communication: Collaborate with various departments, including sales, customer service, and supply chain, to ensure timely order fulfillment and delivery.
- Problem-Solving: Resolve any issues that arise with customer orders, including changes, cancellations, or discrepancies.
- Education: Bachelor's degree or equivalent experience.
- Experience: Minimum 3 years of experience in sales support and customer management, preferably in the healthcare or hearing aid industry.
- Skills: Excellent communication and interpersonal skills, attention to detail, advanced proficiency in Microsoft Office applications, and experience with order entry systems.
As a valued member of our team, you will have the opportunity to work in a fast-paced environment, collaborate with a talented team, and contribute to the success of Demant.
