Patient Services Representative II
4 days ago
Nemours Children's Health is seeking a highly skilled Patient Services Representative II to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.
Key Responsibilities- Patient Care
- Receive patients in a professional and caring manner.
- Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
- Schedule and confirm appointments.
- Obtain authorization and pre-certification.
- Document and follow up on referrals.
- Document and follow up on no-shows and cancelations.
- Administrative Support
- Answer telephone using proper phone etiquette and direct calls accordingly.
- Maintain content and organization of medical records.
- Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions.
- Order clerical and clinical supplies and maintain records.
- Monitor waiting rooms and keep patients informed as to schedule delays.
- Communication and Collaboration
- Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
- Assist with arrangements for transportation.
- Assist with patient flow.
- Prepare office communications.
- Participate in quality improvement activities.
- High School diploma or equivalent.
- 2 years minimum medical experience.
- Computer/typing skills required.
- Clerical experience in a physician's office preferred; EPIC experience preferred.
- Medical/Dental/Vision Insurance.
- Tuition Reimbursement/Continuing Education Support.
- 403(b) Retirement Plan.
- Paid Time Off (PTO), VTO (Volunteer Time Off) and 6 paid holidays.
- Professional/Clinical growth opportunities.
- Work Life Benefits.
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