Order and Customer Experience Coordinator

4 days ago


Chadds Ford, Pennsylvania, United States Oticon Full time
About the Role

We are seeking a highly skilled Order and Customer Experience Specialist to join our team at Oticon. As a key member of our customer service team, you will be responsible for ensuring a seamless and positive experience for our customers.

Key Responsibilities
  • Order Processing: Process orders in a timely and efficient manner, ensuring accuracy and completeness of order information.
  • Customer Communication: Act as a real-time post-sale consultative partner to customers, providing exceptional customer service and support.
  • Order Reconciliation: Reconcile orders on a daily basis, ensuring accuracy and completeness of order information.
  • Order Confirmation: Enter confirmation numbers received from manufacturers into the order in the Sales Order system.
  • Order Follow-up: Follow up with customers and practices for any notifications regarding items back-ordered or delayed.
  • General Responsibilities: Verify order information for accuracy and completeness, process orders in a timely and efficient manner, and monitor order status throughout the fulfillment process.
Requirements
  • Education: Bachelor's degree is desired but not required.
  • Experience: Minimum 3 years of experience in sales support and customer management, with a strong background in order processing and customer service.
  • Skills: Excellent communication and interpersonal skills, advanced proficiency in Microsoft Office applications and Order Entry systems, and strong organizational and time-management skills.
About Oticon

At Oticon, we are committed to providing exceptional customer service and support to our customers. We are a dynamic and fast-paced organization that values teamwork and collaboration.



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