Relationship Manager, Strategic Partnerships
4 weeks ago
As a Partner Manager at Wrapmate, you will play a crucial role in fostering strong relationships with our preferred vendor and franchise partners. Your primary objective will be to ensure a high level of service and satisfaction, driving mutual growth and success.
Key Responsibilities- Service Excellence: Provide exceptional service to partners, addressing inquiries and resolving issues promptly while maintaining a customer-first approach.
- Partner Onboarding: Guide new partners through the onboarding process, ensuring they have the necessary information and documentation to launch our partnership.
- Product Expansion: Collaborate with partners to identify gaps in current product offerings and explore opportunities for new products, working closely with product development and marketing teams to tailor solutions that meet partner and customer needs.
- Event Representation: Attend and represent Wrapmate at partner events, trade shows, and industry conferences, building relationships with stakeholders and potential customers.
- Relationship Management: Build and maintain strong, long-lasting relationships with key partners, regularly communicating with them to gather feedback and assess satisfaction levels.
- Strategic Collaboration: Collaborate with internal teams to ensure alignment on partner goals and objectives, participating in strategy sessions to enhance partner engagement and drive mutual growth.
- Performance Monitoring: Track and analyze key performance indicators related to partner engagement and product uptake, preparing reports and presentations for management on partnership performance and areas for improvement.
- 3+ years of experience in partner management, customer service, or a related role, with a proven ability to build, grow, and maintain strong relationships with partners.
- Strong analytical skills and experience in data-driven decision-making.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Willingness to travel for partner events and meetings, as needed.
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive work environment.
Wrapmate is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.
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