UX Research Operations Manager
4 weeks ago
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in over 190 markets worldwide. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
As a Research Operations Manager for UX, you'll drive recruiting operations for our UX research team, managing research vendor relationships and a small crew of in-house recruiters and moderators. Our UX researchers guide design partners and cross-functional teams at eBay to discover, interpret, and act upon insights and opportunities in an inspiring way.
The ideal candidate is a systems thinker who's passionate about process, documentation, and nailing the details. You'll work with vendors to find new methods, and in-house engineering teams to drive sophisticated solutions to tough problems. You'll balance competing goals, such as inclusivity vs. accurate sample representation, or user privacy vs. user demographic collection.
Key Responsibilities:
- Own the end-to-end recruiting pipeline and process
- Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
- Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
- Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
- Query our in-house databases using SQL and lead in-house user panel recruiting and management
- Actively contribute new ideas and process to UX Research Ops at eBay
Requirements:
- 8+ years of experience in the research operations space
- 5+ years of research recruiting across quant, qual, and mixed methods research
- 2+ years of management experience
- Experience working in a high-volume research ops department and automating repetitive tasks
- Deep understanding of database query/management, statistical sampling concepts, and research techniques
- Expert use of CMS and SaaS platforms, particularly Qualtrics
- Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
- Ability to manage and allocate budgets
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