Senior UX Research Operations Manager

3 weeks ago


Portland, Oregon, United States eBay Full time

We're seeking a highly skilled Senior UX Research Operations Manager to drive recruiting operations for our UX research team. This role will involve managing research vendor relationships, a small crew of in-house recruiters and moderators, and ensuring the smooth operation of our research practice.

The ideal candidate will be a systems thinker with a passion for process, documentation, and nailing the details. They will work with vendors to find new methods, and in-house engineering teams to drive sophisticated solutions to tough problems.

This role requires a deep understanding of database query/management, statistical sampling concepts, and research techniques. The successful candidate will also have experience working in a high-volume research ops department and automating repetitive tasks.

We're looking for someone who can balance competing goals, such as inclusivity vs. accurate sample representation, or user privacy vs. user demographic collection. They will also be responsible for managing vendor and incentive budgets in partnership with in-house procurement and legal teams.

Key Responsibilities:

  • Inherit and manage the performance of our in-house team of Research Recruiters and Moderators
  • Own the end-to-end recruiting pipeline and process
  • Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
  • Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
  • Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
  • Query our in-house databases using SQL and lead in-house user panel recruiting and management
  • Actively contribute new ideas and process to UX Research Ops at eBay

Requirements:

  • 8+ years of experience in the research operations space
  • 5+ years of research recruiting across quant, qual, and mixed methods research
  • 2+ years of people management experience
  • Experience working in a high-volume research ops department and automating repetitive tasks
  • Deep understanding of database query/management, statistical sampling concepts, and research techniques
  • Expert use of CMS and SaaS platforms, particularly Qualtrics
  • Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
  • Ability to manage and allocate budgets


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