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IT Support Specialist

2 months ago

King of Prussia, Pennsylvania, United States Culligan Full time
Job Summary

We are seeking a skilled Desktop Engineer to join our North American IT Team. As a critical member of our team, you will provide support to internal employees and maintain the desktop and laptop infrastructure.

Key Responsibilities
  • Troubleshoot computer software and hardware problems
  • Resolve usability issues on systems and equipment in a timely manner
  • Update and maintain work in ticket-based tracking system
  • Install, move, or remove computer equipment as required for user physical moves
  • Escalate and coordinate problems to internal or external resources when required
  • Provide user training on system access and usage
  • Create internal documentation and end-user training materials
  • Maintain corporate standards and follow departmental procedures
Requirements
  • Preferred Bachelor's Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment
  • Preferred technical training, certifications, or expertise with Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN's, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems
  • Apple, MAC, iPhone, iPad experience preferred
Competencies
  • Excellent customer service skills, including both written and oral communications
  • Ability to work quickly and professionally in a sometimes-stressful environment
  • Strong analysis, self-troubleshooting and problem-solving skills
  • Accountable for work completion/documentation/timeliness
  • High degree of confidentiality when working with data and user information
  • Team-oriented