Business Process Optimization Specialist

7 days ago


Orlando, Florida, United States ServiceNow Full time
Job Description

**About ServiceNow**

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

**Job Summary**

We are seeking a highly skilled Business Process Optimization Specialist to join our team. As a key member of our organization, you will be responsible for developing solutions that leverage Highspot Sales Enablement / Content Management System to drive business growth and improve operational efficiency.

**Key Responsibilities**

  • Consult with internal clients to develop solutions that optimize business processes and improve content management
  • Review and analyze content and performance metrics to recommend new organizational methodologies
  • Understand business and content-related problems to identify and present solutions
  • Provide support and ongoing services for internal clients in accordance with SLAs
  • Manage overall Services project calendar and prioritization
  • Develop overall project plan models, templates, and resourcing requirements
  • Create and manage individual project plans and secure resources (includes determining support roles)
  • Transform current project planning tools by aligning with best practice systems and processes
  • Define processes and requirements for request-related platform architecture (EnableNow instance)

**Requirements**

  • Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
  • Ability to understand existing content structure and use-cases to help guide new structure implementation
  • Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus
  • Critical thinking, analysis, troubleshooting, and problem-solving expertise
  • Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
  • Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word, and PowerPoint
  • Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
  • Knowledge of data systems and structures
  • Proficiency with Microsoft Dynamics
  • Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
  • A 'can do' attitude to fast-paced and dynamic situations, challenges, and customers
  • Ability to translate technical requirements into business value and ROI

**Basic Qualifications**

  • 5+ years of experience in management consulting, asset management marketing, sales operations, or a related field
  • 5+ years experience in enterprise customer support role


  • Orlando, Florida, United States Siemens Corporation Full time

    Business Process Analyst – Digitalization SpecialistAt Siemens Corporation, we empower our workforce to remain resilient and relevant in an ever-evolving landscape. We seek individuals who are consistently exploring innovative methods to grow and develop. People who aspire to create a significant impact, both now and in the future.The Siemens Global...


  • Orlando, Florida, United States Armada Full time

    Position Overview:The Logistics Optimization Specialist will systematically assess the client's logistics operations, providing insights for enhancement through comprehensive data evaluation and collaboration with both client and internal Armada teams. This role is integral to the client-facing team, addressing a variety of logistical challenges.Key...


  • Orlando, Florida, United States Software Resources Full time

    Job Opportunity:Software Resources is seeking a skilled Process Engineering Specialist to join our dynamic team. This role is pivotal in enhancing organizational efficiency and effectiveness.Role Overview:The Process Engineering Specialist will collaborate with the Process and Performance team to redefine operational standards for Enterprise Technology. The...


  • Orlando, Florida, United States JetBlue Airways Full time

    About the Role As a Process Improvement Specialist, you will play a vital role in driving efficiency and effectiveness across JetBlue Airways. You'll be responsible for managing large-scale projects that aim to streamline operations, enhance customer satisfaction, and optimize resource allocation within our Customer Support department. Your...


  • Orlando, Florida, United States MtronPTI Full time

    Job OverviewPosition Summary:The Manufacturing Process Specialist at MtronPTI will be responsible for delivering technical expertise essential for the design and enhancement of processes that facilitate the production of quartz crystal resonators.Key Responsibilities:Develop and refine manufacturing machinery to optimize and modernize crystal production...


  • Orlando, Florida, United States Thales Full time

    Location: Orlando, United States of America Thales is a global leader in providing solutions that ensure the safety and efficiency of air travel. Our innovative systems enhance the experience of millions of passengers annually, while our advanced technologies support the operation of the largest commercial aircraft worldwide. We are committed to shaping the...


  • Orlando, Florida, United States Thales Full time

    Location: Orlando, United States of America Thales is a leader in providing solutions that ensure the safety and efficiency of air travel. Our innovative in-flight entertainment systems engage millions of passengers annually, while our advanced avionics support the operation of the largest commercial aircraft globally. We also develop simulators that train...


  • Orlando, Florida, United States Sunrise Systems Full time

    Qualifications:To excel in this position, candidates must demonstrate the ability to effectively manage all essential responsibilities. The criteria outlined below represent the essential knowledge, skills, and abilities (KSAs) required.Accommodations may be made for individuals with disabilities to facilitate the performance of essential functions.Key...


  • Orlando, Florida, United States Sunrise Systems Full time

    Qualifications:To excel in this position, candidates must demonstrate the ability to effectively complete all essential responsibilities. The following qualifications outline the necessary knowledge, skills, and abilities (KSAs).Accommodations may be available for individuals with disabilities to support the execution of essential functions.Key...


  • Orlando, Florida, United States Sunrise Systems Full time

    Qualifications:To excel in this position, candidates must demonstrate the ability to effectively perform all essential duties. The qualifications outlined below represent the essential knowledge, skills, and abilities (KSAs) required.Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.Key...


  • Orlando, Florida, United States ThinkTank LLC Full time

    Job OpportunityThinkTank LLC is seeking a highly motivated and entrepreneurial Business Development Manager to lead our expansion efforts in a designated territory. As the cornerstone of our mission to enhance connectivity, your role will focus on enrolling new customers into essential services, managing inventory, and driving significant sales...


  • Orlando, Florida, United States cyberThink Inc Full time

    About the RoleCyberThink Inc is seeking a highly skilled Digital Product Optimization Manager to join our dynamic business team. As a key member of our Digital Product team, you will be responsible for driving the measurement and analysis of digital product performance.Key ResponsibilitiesDevelop and Execute Optimization Strategy: Map out and execute the...


  • Orlando, Florida, United States Entertainment Technology Partners Full time

    Entertainment Technology Partners, LLC is a parent company to several leading brands in the live event, broadcast, and entertainment technology services sector. This energetic group of companies boasts an international presence and is dedicated to building strong connections and delivering exceptional experiences through technology, customer service, and...


  • Orlando, Florida, United States Business Development Firm Full time

    We are a dynamic organization focused on enhancing client interactions and fostering strong relationships. Our expertise spans various domains including customer service, business growth, sales, and marketing. We pride ourselves on our unique approach that emphasizes the importance of personal connections in building trust and rapport. We are eager to...


  • Orlando, Florida, United States Lockheed Martin Corporation Full time

    Unlock Your Potential with Lockheed Martin SpaceWe are a pioneer, partner, innovator, and builder in the space industry, and we're looking for talented individuals to join our team. As a Logistics Material Analyst, you will play a critical role in ensuring the smooth flow of materials and supplies to support our mission-critical projects.Key...


  • Orlando, Florida, United States Rose International Full time

    Position Overview:We are looking for a skilled and meticulous Business Continuity Planning (BCP) specialist. In this role, you will be tasked with the creation, execution, and upkeep of thorough business continuity plans aimed at ensuring our organization’s preparedness against potential disruptions or emergencies. This position demands a comprehensive...


  • Orlando, Florida, United States Rose International Full time

    Position Overview:We are in search of a skilled and meticulous Business Continuity Planning (BCP) specialist. In this role, you will be tasked with the creation, execution, and upkeep of thorough business continuity plans aimed at ensuring our organization’s resilience against potential disruptions or emergencies. This position demands a comprehensive...


  • Orlando, Florida, United States Rose International Full time

    Position Overview:We are looking for a knowledgeable and meticulous Business Continuity Planning (BCP) specialist. In this role, you will be tasked with the creation, execution, and upkeep of thorough business continuity strategies to safeguard our organization against potential disruptions or emergencies. This position demands a comprehensive understanding...


  • Orlando, Florida, United States Thales Full time

    Location: Orlando, United States of America Thales is a global leader in providing advanced technology solutions that enhance safety and efficiency in aviation. Our innovative systems ensure that millions of passengers experience seamless and enjoyable flights. We are dedicated to developing cutting-edge avionics and training systems that prepare the next...


  • Orlando, Florida, United States Jobot Full time

    About the RoleWe are seeking an experienced Purchasing Specialist to join our team in the residential construction industry. The ideal candidate will be responsible for buying goods and services necessary for our business.Key ResponsibilitiesDevelop, lead, and execute purchasing strategies to procure high-quality and cost-effective materials.Craft...