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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Everise Full time
Company Overview

At Everise, we're dedicated to elevating customer experiences for people around the world. As a member of our global experience company, you'll be part of a team that values diversity, innovation, and people-first approach. Our commitment to our purpose and people has earned us a 4.6/5 rating on Glassdoor and numerous Best Place to Work awards.

We celebrate all cultures for their uniqueness and strengths, and we believe great things happen when we work with people who think differently from us. With 13 centers around the world and a robust work-at-home program, we offer a dynamic and inclusive work environment.

Position Purpose

In this role, you'll utilize your exceptional customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. We offer a comprehensive benefits package, including medical, dental, vision, and 401K benefits, as well as earned PTO.

Key Responsibilities
  • Professionally handle a high volume of incoming calls
  • Gather customer information, assess and fulfill customer needs, and educate customers regarding products and services
  • Utilize and navigate multiple systems simultaneously
  • Meet all attendance requirements and resolve customer issues via one-call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision-making
  • Continuously evaluate and identify opportunities to drive process improvements
Requirements
  • High school diploma or equivalent
  • Spanish bilingual candidates must be English-proficient
  • Ability to pass a drug screen and background check
  • Dedicated area to work from in your home
  • Demonstrated passion for excellence concerning treating and caring for customers
  • Strong decision-making and analytical abilities
  • Ability to identify customer needs and articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
Equipment Requirements

Employee to provide one of the following headsets is required:

  • Plantronics 3320 Blackwire
  • Plantronics 3220 Blackwire
  • Plantronics 5220 Blackwire
  • Plantronics EncorePro 520 + DA80 USB Plug Adapter