Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States Venture Tech Solutions, Inc. Full time
Customer Service Representative Job Description

At Venture Tech Solutions, Inc., we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with clients and creditors via phone calls, chats, emails, and portal communication, assisting them with their questions and providing solutions to any problems they may encounter.

Key Responsibilities:

  • Process caller requests and provide issue resolution.
  • Help callers understand account information and provide educational material responsive to their needs.
  • Resolve all follow-up items, including issues related to delinquencies, payoffs, and refunds.
  • Make outbound calls to resolve creditor and/or caller inquiries.
  • Perform other tasks as assigned by the Supervisor.

Requirements:

  • High School diploma or equivalent.
  • Strong people skills and ability to communicate effectively both orally and in written form.
  • Knowledge and use of PC Systems and MS Office applications.
  • Ability to work independently and be self-motivated.
  • Attention to detail and ability to multi-task and prioritize work on a daily basis.

Work Schedule:

Monday - Thursday: 9:30am - 6pm, Friday: 8:30am - 5:00pm.

This is a full-time position in an office setting.



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