Front Desk Representative

2 days ago


Ypsilanti, Michigan, United States Marriott Ypsilanti At Eagle Crest Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Ypsilanti At Eagle Crest. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities
  • Guest Services: Greet and welcome guests, register them, and provide information about hotel services and facilities.
  • Reservations: Make and modify reservations, handle check-ins and check-outs, and ensure accurate room assignments.
  • Communication: Answer guest inquiries, respond to requests, and provide assistance with hotel services and amenities.
  • Problem-Solving: Anticipate and resolve guest issues, handle complaints, and provide solutions to ensure guest satisfaction.
  • Teamwork: Collaborate with other departments to ensure seamless guest experiences and maintain a positive work environment.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Personal Qualities: Positive attitude, strong work ethic, and a passion for delivering exceptional customer service.
Benefits
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and a 401(k) retirement plan.
  • Opportunities for Growth: We offer opportunities for career advancement and professional growth, as well as a comprehensive training program to help you succeed in your role.
  • Work-Life Balance: We prioritize work-life balance and offer flexible scheduling to ensure you have time for your personal and professional goals.


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