Client Operations Supervisor
20 hours ago
We are seeking a highly skilled and experienced Client Operations Supervisor to join our team at Barry's. As a key member of our studio management team, you will be responsible for leading our hospitality efforts and ensuring a best-in-class experience for our clients.
Key Responsibilities- Lead on Duty: Ensure seamless class check-ins, studio opening and closing in accordance with all policies and procedures.
- Support Studio Staff: Manage and support studio staff on duty, providing guidance and training as needed.
- Develop Client Relationships: Develop effective and cooperative relationships with clients, ensuring their needs are met and exceeded.
- Support Marketing Strategy: Assist the Senior/General Manager and Assistant General Manager with studio marketing strategy, including acquisition tactics, client and community initiatives, and corporate lead generation and outreach.
- Inventory Control: Assist with fuel bar and retail inventory control and counts.
- Implement Hospitality Processes: Partner with the Senior/General Manager and Assistant General Manager to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed.
- Manage Studio Systems: Oversee the management of studio systems, including Zendesk and Brandbot.
- Client Resolution: Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries.
- Client Satisfaction: Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events.
- Internal and External Communication: Lead with prompt and effective internal and external communication.
- Brand Standards: Maintain brand standards and all studio facilities responsibilities, including laundry, Red Room maintenance, Locker Room cleaning, and overall studio cleanliness.
- Retail and Fuel Bar Customer Service: Provide excellent customer service delivery in the retail and Fuel Bar areas, including Fuel Bar pre and post class orders, merchandising, and maintaining brand standards.
- Uphold Community and Culture Standards: Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry's Brand: Represent the Barry's brand within the studio and throughout the fitness community.
- Enhance the Community: Assist in participating in and enhancing the community with your studio and regional teams.
- Strong Customer Service Skills: Possess strong customer service skills and a friendly, outgoing personality.
- Availability: Be available to work 5 shifts, including weekends and public holidays.
- Team Player: Demonstrate a cooperative manner with an optimistic attitude and be an effective team player.
- Attention to Detail: Have an eye for detail and care for the studio's appearance and cleanliness.
- Communication Skills: Demonstrate excellent communication skills and maintain a professional appearance and behavior.
- Age Requirement: Be at least 18 years or older to apply.
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