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Executive Hotel Manager

2 months ago

Palm Springs, California, United States Jobs for Humanity Full time
Job Summary

We are seeking a highly skilled and experienced Executive Hotel Manager to join our team at Jobs for Humanity. As a key member of our operations team, you will be responsible for overseeing the day-to-day hotel operations, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  1. Leadership and Management
  • Provide inspirational leadership to hotel staff, motivating and guiding them to achieve exceptional results.
  • Develop and implement strategies to improve team member engagement, guest satisfaction, and overall hotel performance.
Guest Experience
  • Create a guest-centric culture by ensuring all guest issues are addressed promptly and professionally.
  • Develop and implement initiatives to enhance guest satisfaction and loyalty.
Financial Management
  • Approve hotel department budgets, defining and directing changes as required.
  • Facilitate the preparation of hotel budgets and forecasts for submission and approval.
Operations and Compliance
  • Ensure all departments are aware of hotel operations, policies, and procedures.
  • Lead the weekly operations and morning stand-up meeting to maintain open communication.
Sales and Marketing
  • Oversee sales and marketing activity, driving revenue growth and increasing brand awareness.
  • Participate in sales and marketing strategy meetings to develop and implement effective plans.
Human Resources
  • Hire, supervise, coach, counsel, and conduct performance evaluations for department heads and key personnel.
  • Develop and implement training programs to enhance staff skills and knowledge.
Quality and Safety
  • Ensure hotel policies and procedures are administered fairly and consistently.
  • Investigate and document incidents properly, ensuring a safe and secure environment for guests and staff.
Requirements
  • Proven experience as a General Manager or Executive Hotel Manager in a similar industry.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and stakeholders.
  • Ability to analyze data, identify trends, and make informed decisions to drive business growth.
  • Strong problem-solving and conflict resolution skills, with the ability to handle complex situations.
  • Knowledge of hotel operations, including finance, sales, marketing, and human resources.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.