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Front Desk Representative
2 months ago
The Guest Service Agent is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk. This role requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced environment.
Key Responsibilities- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues in a timely and professional manner.
- Process all cash and credit card transactions accurately and efficiently, adhering to established procedures and security protocols.
- Maintain the security of cash, credit card transactions, and guest information, ensuring confidentiality and integrity.
- Book guest reservations, process cancellations, revisions, and updates, and up-sell rooms to maximize revenue.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control, and release guest safe-deposit boxes.
- Comply with federal, state, and local laws regarding health, safety, and alcohol services.
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational, and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- Valid driver's license required.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, as well as a health savings account with company match.
", "Job Requirements": "Requirements- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational, and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- Valid driver's license required.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including medical, dental, and vision insurance, as well as a health savings account with company match.
", "Language": "en-US"}