Social Services Case Manager

1 week ago


Fort Wayne, Indiana, United States Wayne Township Trustee Office Allen County Full time
Position Overview

The Wayne Township Trustee Office is looking for a committed Caseworker to provide essential support to clients in need. In this role, you will be instrumental in managing client cases, facilitating access to vital resources, and ensuring that individuals receive the assistance they require. Reporting directly to the Director of Intake/Case Management, you will be tasked with addressing client inquiries and processing requests for aid.

Qualifications:

  • Preferred background in Social Work, Human Services, or a related discipline.
  • Ability to operate standard office equipment effectively.
  • Proficient in word processing and communication platforms.
  • Exceptional written and verbal communication skills, with a focus on respectful interaction with diverse populations.
  • Basic math skills and the ability to perform prorating tasks.
  • Strong organizational, time management, and interviewing capabilities.
  • Able to work efficiently in high-pressure situations.
  • Previous experience in customer service is advantageous.

Key Responsibilities:

  • Act as a professional representative of the Wayne Township Trustee Office, delivering compassionate social services.
  • Remain informed about the Eligibility Standards set by the Wayne Township Trustee Office and relevant Indiana Codes.
  • Conduct interviews with clients to assess eligibility for assistance according to established standards.
  • Ensure the responsible use of Township funds.
  • Uphold strict confidentiality regarding client information.
  • Build and maintain positive relationships with utility companies, faith-based organizations, and social service agencies.
  • Perform home visits for clients who are unable to travel.


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