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Senior Case Management Specialist

2 months ago

Fort Wayne, Indiana, United States Wayne Township Trustee Office Allen County Full time
Job Overview

Salary: Competitive

Qualifications:

  • Reliable and trustworthy.
  • Associate's degree in Social Work, Office Administration, or a related discipline preferred. Equivalent professional experience is acceptable.
  • Proficient in operating standard office machinery.
  • Familiarity with word processing and communication platforms.
  • Strong written and verbal communication abilities. Capable of engaging diplomatically with individuals from various cultural, economic, and educational backgrounds.
  • Basic mathematical skills (addition, subtraction, multiplication, division - including prorating) in various units of measure, utilizing whole numbers, common fractions, decimals, and percentages.
  • Customer service aptitude.
  • Training and mentoring capabilities.
  • High degree of patience.
  • Exceptional organizational and time management skills. Ability to handle multiple tasks and work effectively under pressure.
  • Proficient interviewing techniques.
  • Skilled in gathering and analyzing information.
  • Strong critical thinking and problem-solving abilities.
  • Capacity to multitask.
  • Ability to maintain composure and efficiency under stress.
  • Capability to work independently without supervision.
  • Expertise in data collection and analysis.
  • Valid Indiana driver's license.
  • Familiarity with the operational policies and procedures of the Wayne Township Trustee Office (WTTO) Eligibility Standards and Township Law is preferred.

Key Responsibilities:

  • Communicate effectively with clients and stakeholders.
  • Provide backup support to the Director as needed.
  • Gather, analyze, and verify client information, delivering assistance in accordance with WTTO and Indiana Township Association policies.
  • Ensure efficient use of Township resources.
  • Represent WTTO with professionalism and empathy in the delivery of social services.
  • Utilize WTTO software applications to their fullest potential.
  • Uphold confidentiality standards.

Specific Duties:

  • Execute tasks as assigned by the Trustee, Deputy Trustee, and Director of Intake/Case Management.
  • Review and assess client cases.
  • Provide coverage for other departmental roles as necessary.
  • Stay informed about alternative assistance options for clients and maintain collaborative relationships with community social service agencies, faith-based organizations, and utility service providers.
  • Facilitate Intake/Case Management communications.
  • Complete necessary paperwork and communications with the Social Security Administration regarding client repayments of assistance in a timely manner.
  • Oversee front desk operations as needed, verifying client residency and directing them to appropriate caseworkers.
  • Address client disputes when possible, escalating to management or security as necessary.
  • Keep the Director informed of any concerns, issues, or suggestions promptly.
  • Participate in departmental meetings.
  • Prepare for and attend Appeal Hearings in the Commissioner's Court.
  • Reassign tasks to cover for employee absences.
  • Ensure that client cases are accurately documented and that all required information has been received and verified.
  • Negotiate payment extensions and budget plans with utility companies and landlords on behalf of clients.
  • Verify property ownership through the examination of property deeds and information from the Assessor's office.
  • Review Trustee Action letters and vouchers for accuracy.
  • Monitor the usage of numbered forms and correct any discrepancies with purchase order numbers.
  • Draft correspondence following general directives from the Director.
  • Perform photocopying and filing as required, and scan and index client data as necessary.
  • Maintain updated contact lists.
  • Generate reports as requested by the Township clerk.
  • Conduct home visits for clients who are homebound, as required.
  • Ensure client safety while they are in the Intake/Case Management area.
  • Regularly check Outlook messages and respond as needed.
  • Maintain a safe and organized office environment.