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Medical Office Coordinator

4 weeks ago

Oakland, California, United States A.P.R., Inc. (AlphaProTemps) Full time
Job Summary

Under the direction of the supervisor, provides general clerical support in a high-volume medical imaging center. Responsibilities include answering phones, operating computers, scheduling appointments, screening patients, giving written and verbal instructions to patients, filing, requesting prior imaging studies, completing patient registration, completing patient estimates, and providing patients with a share of cost.

Key Responsibilities:

  • Conducts insurance eligibility/benefits verification, referral/authorization, and informs patients/guarantors of financial responsibility. Collects and/or processes patient payments at the point of service.
  • Registers patients, obtains a copy of the insurance card, and processes electronic registration including verification of insurance and/or authorization for requested procedures from insurance and verification of referrals from physicians.
  • Provides clerical support to technologists, physicians, supervisors, and leadership. May compile counts or otherwise maintain, collect, or sort data for analysis. May assist technologists where appropriate.
  • Greets patients in person and by phone with appropriate and professional courtesy and an accommodating attitude.
  • Coordinates scheduling for various procedures in ultrasound, mammography, x-ray, and bone densitometry.
  • Operates telephone console to receive incoming messages, direct callers, and take messages.
  • Requests prior imaging studies from referring physicians and medical facilities.
  • Processes requests for records, reports, and imaging CDs for patients, physicians, and/or patients, distributes, mails, and/or faxes reports and notices.
  • Performs a variety of clerical tasks, including copying, filing, faxing, typing, and opening mail.
  • Responds to and resolves patient concerns as far as possible. Refers unsolvable or significant concerns to the supervisor.
  • By maintaining high standards of excellence, helps the medical center fulfill its mission by providing compassionate care and respecting the dignity of others. Applies principles of "continuous quality improvement," which includes working cooperatively with colleagues and projecting a service orientation toward all.
  • Participates in department process improvement initiatives.
  • Participates in quarterly and annual compliance, educational, and wellness activities.
  • Participates in cross-training as required and in staff development.
  • Maintains cleanliness and order of the patient/visitor waiting area.
  • Maintains a clean working environment.