Business Office

3 weeks ago

Oakland, California, United States MGM Healthcare Full time

At Oakland Manor, we foster a dynamic work environment that prioritizes exceptional care and impeccable service. Our team of dedicated professionals is driven by a passion for excellence, and we're seeking a highly skilled Business Office & HR Manager to join our staff.

Estimated Salary Range: $55,000 - $75,000 per annum, commensurate with experience

Position Overview:

As a Business Office & HR Manager, you will be responsible for overseeing the financial and administrative aspects of our center, ensuring seamless operations and compliance with relevant policies and procedures. Your expertise will be instrumental in maintaining accurate records, managing staff, and fostering a positive work environment.

Key Responsibilities:

  • Manage billing, accounts receivable, and collection activities to ensure timely payments and optimal cash flow
  • Organize and evaluate business office operations, supervising assigned personnel and implementing process improvements as needed
  • Collaborate with family members to gather information and ensure accurate documentation of payer sources in our electronic health record (EHR)
  • Assist with Medicaid Pending applications and work with residents, families, and external agencies to finalize facility coverage through Medicaid
  • Ensure the integrity and confidentiality of patient financial data, maintaining strict adherence to HIPAA guidelines
  • Perform collection activities for patient accounts, establishing and maintaining a system of financial record-keeping and segregation of duties
  • Interact with our home office billing team and payers to define billing requirements and ensure prompt payment of claims
  • Manage census activities, including daily, weekly, and monthly balancing with the nursing and admissions departments
  • Produce reports for analysis purposes as needed, providing valuable insights to inform business decisions
  • Manage month-end close activities related to charge capturing and submission of all billing statements and invoices to payors
  • Ensure compliance with all policies and procedures relating to billing, maintaining a culture of excellence and accountability
  • Monitor all ongoing projects related to AR, billing, and collections, identifying areas for improvement and implementing solutions
  • Manage Resident Trust Account for in-house residents, including weekly and monthly reconciliations
  • Manage Center Petty Cash, ensuring accurate reconciliation and reimbursement
  • Maintain personnel files in compliance with applicable legal requirements, ensuring timely processing of employee status changes, terminations, wage increases, and new hires
  • Process employee disciplinary actions forms and ensure proper approval, upholding a fair and consistent approach
  • Maintain and administer staffing and census reports on a daily basis, providing actionable insights to inform business decisions
  • Assist in the hiring process by coordinating job postings, reviewing resumes, and performing telephone interviews and reference checks
  • Process all background checks, drug tests, and references, upholding a commitment to safety and compliance
  • Prepare new-hire paperwork and facilitate a thorough orientation/onboarding process, ensuring a seamless transition for new employees
  • Prepare payroll for processing, including entering missed meal breaks, approving missing punch requests, processing wage increases, and coordinating with managers to ensure timecards are approved
  • Assist employees in answering general benefit and payroll questions, providing timely and accurate support
  • Assist the staffing coordinator and communicate any changes in staffing needs as they occur, ensuring a smooth and efficient work environment
  • Maintain OSHA logs and reporting, upholding a commitment to safety and compliance
  • Coordinate with regional HR Business Partner to support leave requests, work comp claims, and other special benefit entitlements

Requirements:

  • High school diploma or general equivalency, with some college or technical school coursework and a minimum of three years of job-related experience, preferably in a human resource department; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities
  • Experience in HR and Office Management is preferred
  • Experience with Medicaid, Medicare, & Private Pay is preferred
  • Skilled nursing, geriatric, and long-term care experience is preferred
  • Candidates must maintain a working email address and phone number for employer communication
  • Proficient knowledge of computer software (Microsoft Office Suite), computer hardware, and use of HRIS system
  • High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality
  • Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines
  • Good to excellent spelling, grammar, and written communication skills
  • Excellent telephone and oral communication skills
  • Must be a team player, with the ability to work independently and efficiently in a fast-paced environment
  • Ability to operate most standard office equipment

EEO Statement:

Our facility provides equal employment opportunities, committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training, programs, reductions in workforce, termination, and recall.

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