Automotive Sales Representative

15 hours ago


Englewood, New Jersey, United States DARCARS Automotive Group Full time
Job Overview

DARCARS Automotive Group is seeking a highly skilled Guest Experience Representative to play a vital role in managing our digital business prospects.

This role involves nurturing inbound prospects through a needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, and linking them with responsive in-store sales managers. The successful candidate will ensure timely follow-up and provide an exceptional experience with every interaction.

Key Responsibilities
  • Pull inquiries from our Customer Relationship Management system (CRM) and respond to them via phone, text, chat, or email based on the customer's preference.
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand.
  • Convert inquiries to dealership visits and set appointments for test drives and further selection/purchase support.
  • Adhere to customer communication scripts and ensure 100% of contact activity is recorded in the CRM in real-time.
  • Develop and maintain relationships with related store personnel and be willing to commute from dealership to dealership.
  • Meet or exceed individual performance objectives, such as response time and conversions.
Requirements
  • Associate's or Bachelor's degree preferred.
  • Previous experience in automotive internet sales required.
  • Computer savvy with a full working knowledge of Microsoft Office Suite.
  • Quick-study with the ability to absorb substantive product and service information.
  • Exceptional listening, verbal, and written communication skills.
  • Ability to work evenings and weekends.
  • Demonstrated commitment to process improvement, innovation, and excellence.
  • Persistent and have a good sense of humor.
  • Eager to learn new things and share new ideas in a collaborative team environment.
Benefits
  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join our community service initiatives.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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