Automotive Sales Representative
15 hours ago
DARCARS Automotive Group is seeking a highly skilled Guest Experience Representative to play a vital role in managing our digital business prospects.
This role involves nurturing inbound prospects through a needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, and linking them with responsive in-store sales managers. The successful candidate will ensure timely follow-up and provide an exceptional experience with every interaction.
Key Responsibilities- Pull inquiries from our Customer Relationship Management system (CRM) and respond to them via phone, text, chat, or email based on the customer's preference.
- Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand.
- Convert inquiries to dealership visits and set appointments for test drives and further selection/purchase support.
- Adhere to customer communication scripts and ensure 100% of contact activity is recorded in the CRM in real-time.
- Develop and maintain relationships with related store personnel and be willing to commute from dealership to dealership.
- Meet or exceed individual performance objectives, such as response time and conversions.
- Associate's or Bachelor's degree preferred.
- Previous experience in automotive internet sales required.
- Computer savvy with a full working knowledge of Microsoft Office Suite.
- Quick-study with the ability to absorb substantive product and service information.
- Exceptional listening, verbal, and written communication skills.
- Ability to work evenings and weekends.
- Demonstrated commitment to process improvement, innovation, and excellence.
- Persistent and have a good sense of humor.
- Eager to learn new things and share new ideas in a collaborative team environment.
- Insurance: medical, vision, dental.
- Short-term and long-term disability plans.
- Life Insurance.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Opportunities to join our community service initiatives.
DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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