Automotive Sales BDC Specialist

2 weeks ago

Englewood, New Jersey, United States DARCARS Automotive Group Full time
Position Overview

DARCARS Automotive Group is seeking a Sales BDC Agent to enhance our customer engagement and sales process.

*Closed on Sundays*

*Previous BDC Experience Required*

*Growth Opportunities Available*

As a Business Development Center Agent, you will play a crucial role in managing our online customer interactions. *This position is on-site only.* You will help create a modern car buying experience by establishing genuine connections with potential customers through various communication methods. Your responsibilities will include handling a significant volume of inbound and outbound calls and emails promptly. You will identify customer needs, schedule both in-person and virtual sales appointments, collaborate with sales consultants, and provide information regarding pricing and vehicle availability.

  • Respond to all customer inquiries via email, SMS, and phone within one hour, ensuring compliance with company standards.
  • Act as the primary expert on our products, services, and the purchasing process.
  • Convert inquiries into dealership visits or virtual appointments.
  • Follow communication scripts and email templates diligently.
  • Document all customer interactions in the CRM system.
  • Achieve or surpass individual performance metrics: response time, response rate, appointment setting, follow-up activities, and conversion rates.
  • Implement best practices for both short-term and long-term customer follow-up.

Qualifications:

  • Proficient in Microsoft Office Suite.
  • Quick learner with the ability to grasp extensive product and service information.
  • Strong listening, verbal, and written communication skills.
  • Dedicated to quality, process enhancement, and excellence.
  • Professional demeanor and work ethic.
  • Experience making high-volume outbound calls, exceeding 70 calls daily.
  • Advanced computer and phone skills.
  • Typing speed of 35-40 words per minute minimum.
  • Familiarity with customer tracking systems is preferred.
  • Prior experience in retail, sales, service BDC, reception, call center, or similar roles is advantageous.
  • Appointment setting experience is a plus.
  • Able to manage multiple tasks in a fast-paced environment.
  • Proficiency in multiple languages is beneficial.
  • Team-oriented with strong organizational and time management skills.
  • Availability to work evenings and weekends as needed.
  • High School diploma or equivalent.
  • Must be at least eighteen years old.
  • Must pass a pre-employment background check.

Benefits:

  • Comprehensive insurance: medical, vision, dental.
  • Short-term and long-term disability coverage.
  • Life insurance options.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to participate in community service initiatives.

This job description is intended to provide a general overview of the role and is not exhaustive. The employee may be required to perform additional duties as requested by a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.

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