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Digital Sales Representative

2 months ago

Englewood, New Jersey, United States DARCARS Automotive Group Full time
Job Title: Internet Sales Representative

DARCARS Automotive Group is seeking a highly skilled Internet Sales Representative to join our team. As an Internet Sales Representative, you will play a vital role in managing our digital business prospects and contributing to a next-generation car buying experience.

Key Responsibilities:
  • Respond to customer inquiries via email, SMS, and phone within 1 hour, meeting company mystery shop guidelines.
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand.
  • Convert inquiries to dealership visits or virtual appointments.
  • Adhere to phone communication scripts and email templates.
  • Document all customer contact activity in eLeads (CRM).
  • Meet or exceed individual performance objectives, including response time, response rate, appointment set rate, and close rate conversions.
Requirements & Qualifications:
  • Computer savvy with a full working knowledge of Microsoft Office Suite.
  • Quick learner, able to absorb substantive product and service information.
  • Excellent listening, verbal, and written communication skills.
  • Commitment to quality, process improvement, innovation, and excellence.
  • Professional appearance and work ethics.
  • High volume outgoing calls, ranging from 70+ calls per day.
  • Advanced computer & phone skills.
  • Minimum typing 35-40 words per minute.
  • Experience using customer tracking systems to track calls and appointments preferred.
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
  • Appointment setting experience a plus.
  • Able to multi-task in a fast-paced environment.
  • Various language proficiency is always a plus.
  • Team player, strong organizational and time management skills.
  • Availability to work evenings and weekends if necessary.
  • High School or equivalent.
  • Must be at least eighteen years of age.
  • Must be able to pass pre-employment screen (background).
Benefits:
  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts and service repairs.
  • Opportunities to join our community service initiatives.