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Automotive Sales Representative

2 months ago

Englewood, New Jersey, United States DARCARS Automotive Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Experience Representative to join our team at DARCARS Automotive Group.

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to succeed in a fast-paced sales environment.

Key Responsibilities
  • Manage digital business prospects by guiding them through a needs analysis exercise using the DARCARS Approach to Sales.
  • Provide dealership and product information, answer customer questions, and link them with responsive in-store sales managers.
  • Ensure timely follow-up and provide an exceptional experience with every interaction.
  • Pull inquiries from our Customer Relationship Management system (CRM) and respond to customers via phone, text, chat, or email.
  • Convert inquiries to dealership visits and set appointments for test drives and further selection/purchase support.
  • Adhere to customer communication scripts and ensure 100% of contact activity is recorded in the CRM in real-time.
  • Develop and maintain relationships with related store personnel and be willing to commute from dealership to dealership.
  • Meet or exceed individual performance objectives, such as response time and conversions.
Requirements
  • Associate's or Bachelor's degree preferred.
  • No experience necessary, but a strong desire to learn and succeed.
  • Computer savvy with a full working knowledge of Microsoft Office Suite.
  • Exceptional listening, verbal, and written communication skills.
  • Ability to work evenings and weekends.
  • Demonstrated commitment to process improvement, innovation, and excellence.
  • Persistent and have a good sense of humor.
  • Eager to learn new things and share new ideas in a collaborative team environment.
Benefits
  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join our community service initiatives.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.