Automotive Service Director

1 day ago


Rowland Heights, California, United States United Auto Group, Inc. Full time
Service Manager

We are seeking a highly skilled and motivated Service Manager to drive business growth and deliver exceptional customer experiences.

Our company, United Auto Group, Inc., is committed to providing an extraordinary automotive experience to all of our clients. We achieve this by investing in our people, providing comprehensive training and development opportunities, and fostering a culture of excellence.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Understand customer needs and preferences, matching them with the right service options.
  • Communicate clearly and effectively with customers, keeping them informed and updated throughout the service process.
  • Stay up-to-date with new products, features, and technologies, attending training sessions as required.
  • Develop and maintain a customer follow-up system to drive repeat business and referrals.
  • Lead and motivate a high-performing service team, setting goals and objectives to drive business growth.
  • Monitor and improve customer satisfaction, handling complaints promptly and effectively.

Requirements:

  • Minimum 3 years of experience in a service management role.
  • Strong focus on delivering exceptional customer service.
  • High school diploma or higher education.
  • Clean driving record and valid driver's license.
  • Driven personality, eager to learn and grow, with a strong team player attitude.

Benefits:

  • 401(k) plan with company matching.
  • Dental insurance.
  • Employee assistance program.
  • Health insurance.
  • On-the-job training and development opportunities.
  • Vision insurance.

We are an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment in all forms, and welcome applications from qualified candidates from diverse backgrounds.



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