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Automotive Operations Manager

2 months ago

Rowland Heights, California, United States United Auto Group, Inc. Full time

About the Role:

We are seeking a highly skilled and experienced Automotive Service Manager to join our team at United Auto Group, Inc. As a key member of our organization, you will play a critical role in delivering an exceptional automotive experience to our customers.

Key Responsibilities:

  • Assist customers in servicing, repairing, and explaining the services needed for their vehicles.
  • Understand customer needs and match them with various service options.
  • Explain the services being performed and keep customers informed and updated throughout the service process.
  • Stay up-to-date on new products, features, accessories, and attend product training as required.
  • Maintain a service customer follow-up system that supports repeat and referral business and contributes to customer happiness.
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
  • Craft goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications:

  • A minimum of 3 years of experience as a service manager.
  • A strong focus on providing excellent customer service.
  • A high school diploma or higher education.
  • A clean driving record and a valid driver's license.
  • A driven personality, eager to improve, and able to work within and support internal teams.

Benefits:

  • 401(k) matching.
  • Dental insurance.
  • Employee assistance program.
  • Health insurance.
  • On-the-job training.
  • Vision insurance.

Equal Opportunity Employer:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.