Automotive Service Director
5 days ago
We are seeking a highly skilled and experienced Automotive Service Manager to join our team at United Auto Group, Inc. As a key member of our organization, you will play a crucial role in delivering an exceptional automotive experience to our customers.
Key Responsibilities:
- Provide exceptional customer service by assisting customers in servicing, repairing, and explaining the services needed for their vehicles.
- Understand customer needs and match them with various service options to ensure customer satisfaction.
- Keep customers informed and updated throughout the service process, ensuring a seamless experience.
- Stay up-to-date on new products, features, and accessories, and attend product training as required to maintain a high level of expertise.
- Develop and maintain a service customer follow-up system to promote repeat and referral business and enhance customer satisfaction.
- Lead and supervise a team of service department personnel, monitoring their performance and providing guidance to ensure exceptional customer service.
- Establish goals and objectives for the service department, including an annual operating budget and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by promptly addressing customer complaints and resolving issues in a professional manner.
Requirements:
- A minimum of 3 years of experience as a service manager in the automotive industry.
- Strong focus on providing excellent customer service and a proven track record of delivering exceptional results.
- High school diploma or higher education.
- Clean driving record and valid driver's license.
- A driven personality with a passion for improving processes and supporting internal teams.
Benefits:
- 401(k) plan with company matching.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- On-the-job training and professional development opportunities.
- Vision insurance.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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