Guest Room Care Attendant

2 weeks ago


Bryan, Texas, United States Tru by Hilton Bryan Full time

Position Overview:
As a vital member of our team, you will be entrusted with ensuring the immaculate condition of assigned guest rooms. Your attention to detail will help uphold the high standards of cleanliness and maintenance that our guests expect.

Key Responsibilities:

  • Thoroughly clean and prepare rooms, which includes making beds, sanitizing bathrooms, dusting surfaces, vacuuming floors, and washing windows.
  • Ensure rooms are reported as vacant and ready for new guests.
  • Identify and report maintenance issues to maintain compliance with brand standards.
  • Remove used linens and amenities, ensuring a fresh environment for each guest.
  • Maintain an organized supply cart and restock as necessary.
  • Greet guests warmly and provide sincere acknowledgment upon interaction.
  • Respond to special requests from guests, such as providing additional amenities or adjusting service times.
  • Assist in maintaining cleanliness around the property, including trash disposal and debris removal.

Supportive Duties:
In addition to the essential functions, you may also be required to:
  • Deliver exceptional customer service by providing information about hotel services and local attractions.
  • Collaborate with team members as needed.
  • Participate in mandatory staff meetings.
  • Adhere to safety and security protocols established by the hotel.

Additional Information:
Embrace the Tru by Hilton culture by understanding and participating in our service standards. Regular attendance is crucial for the success of this role, and adherence to the established attendance policy is expected. Due to the nature of the hospitality industry, flexibility in scheduling may be required to meet the needs of the hotel.
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