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Room Cleaning Specialist

2 months ago

Bryan, Texas, United States Tru by Hilton Bryan Full time

Key Responsibilities:
Accountable for the overall sanitation of designated guest rooms. Identifies and reports maintenance issues to ensure rooms meet the standards of Tru by Hilton.
Core Duties:
1. Clean assigned rooms, which includes making beds, sanitizing bathrooms, dusting surfaces, vacuuming carpets, and washing windows and tracks.
2. Mark rooms as vacant and ready for new guests.
3. Remove soiled linens and towels, along with any used guest amenities.
4. Ensure supply carts are stocked and ready for use.
5. Welcome guests with a warm and genuine greeting.
6. Restock linens and guest amenities as required.
7. Address special requests from guests, such as providing additional amenities or adjusting service times.
8. Responsible for disposing of trash and maintaining cleanliness around the premises.

Supportive Functions:
In addition to the essential functions, this role may involve performing a variety of supportive tasks, as determined by management based on the specific needs of the establishment:
1. Provide assistance to guests, including information about hotel amenities, activities, and local attractions.
2. Collaborate with team members as needed.
3. Participate in mandatory staff meetings.
4. Adhere to hotel safety and security protocols.

Additional Responsibilities:
Embrace the Tru by Hilton culture by understanding, supporting, and engaging in all aspects of service excellence. Exhibit a solid understanding of service standards.

Regular attendance is crucial for the successful execution of this role, as per the standards set by Tru by Hilton. Employees with inconsistent attendance may face disciplinary measures, including potential termination.

Due to the nature of the hospitality sector, employees may be required to work flexible schedules to accommodate the operational needs of the hotel.