Room Cleaning Specialist

2 months ago


Bryan, Texas, United States Tru by Hilton Bryan Full time

Position Overview:
As a vital member of our team, you will be entrusted with ensuring the immaculate condition of guest accommodations. Your role is crucial in upholding the high standards associated with the Tru by Hilton brand.

Key Responsibilities:
In this position, you will:

  • Perform thorough cleaning of assigned guest rooms, which includes tasks such as making beds, sanitizing bathrooms, dusting surfaces, vacuuming carpets, and washing windows.
  • Report any maintenance issues to ensure that rooms meet the established brand standards.
  • Prepare rooms for new guests by stripping used linens and removing any amenities that have been utilized.
  • Maintain your supply cart, ensuring it is stocked with necessary items to perform your duties effectively.
  • Greet guests warmly, providing a friendly and welcoming atmosphere.
  • Restock linens and guest amenities as required.
  • Respond to special requests from guests, such as providing additional amenities or adjusting service times.
  • Assist in maintaining cleanliness around the property by disposing of trash and cleaning common areas.

Additional Responsibilities:
Alongside your primary duties, you may also:
  • Deliver exceptional customer service by providing information about hotel amenities, activities, and local attractions.
  • Collaborate with team members as needed.
  • Participate in mandatory staff meetings.
  • Adhere to safety and security protocols established by the hotel.

Commitment to Excellence:
Embrace the Tru by Hilton culture by understanding and participating in our service standards. Regular attendance is essential for success in this role, and adherence to attendance policies is expected.

Due to the nature of the hospitality industry, flexibility in scheduling may be required to meet the operational needs of the hotel.
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