Night Reception Specialist
2 months ago
Position Overview:
The Night Reception Specialist is responsible for welcoming and registering guests, ensuring a seamless and pleasant experience. This role involves managing guest check-ins and check-outs, generating daily reports, and executing opening and closing procedures. The specialist addresses guest inquiries and resolves any issues that may arise during their stay, while also promoting hotel services and amenities.
KEY RESPONSIBILITIES
- Facilitate the registration process by accurately entering and retrieving information from the hotel management system, confirming essential details such as guest count and room rates.
- Assign rooms based on guest preferences and requirements, ensuring a personalized experience.
- Code electronic keys and communicate room numbers and rates discreetly.
- Promote and manage loyalty programs, ensuring guests are informed about available benefits.
- Provide guests with a welcome packet that includes room keys and tokens of appreciation.
- Ensure all services rendered are accurately reflected in guest statements.
- Assist guests with payment processing and handle vouchers as necessary.
- Extend a warm and genuine greeting to all guests upon arrival.
- Respond promptly to phone calls and email inquiries, while keeping team members informed of any special guest requests.
ADDITIONAL FUNCTIONS
In addition to the primary responsibilities, the Night Reception Specialist may be required to perform various supportive tasks, including:
- Maintaining composure and alertness during busy periods or emergencies, effectively managing any complications that may arise.
- Addressing guest complaints with thorough research to find the most suitable solutions.
- Adhering to hotel safety and security protocols.
Embrace the Tru by Hilton culture by understanding and participating in all aspects of service excellence. Regular attendance is crucial for the successful execution of this role, and employees are expected to comply with attendance standards. Due to the nature of the hospitality industry, flexibility in scheduling may be required to meet the hotel's operational needs.
QUALIFICATIONS
Previous experience in the hospitality sector is advantageous, though not mandatory.
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