Customer Service and Tax Operations Specialist
3 weeks ago
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service and Tax Operations Specialist. In this role, you will be responsible for providing exceptional customer service and accurate data entry while working with local tax collection and administration services for jurisdictions in multiple states.
Key Responsibilities:
- Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
- Process and review tax returns, forms, applications, and payments daily.
- Notify, review, and resolve outstanding taxpayer compliance issues.
- Demonstrate thorough knowledge, interpretation, and application of local tax and business license ordinances.
- Reconcile and report on all tax revenue activities monthly.
- Resolve revenue discrepancies through identification, explanation, and communication procedures.
Requirements:
- Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
- Excellent verbal and written communication skills and ability to manage a large call volume.
- Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
- Proven high level of accuracy and review in data entry and analysis.
- Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
Preferred Qualifications:
- Previous revenue or tax collection experience.
- Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.
Why Join Our Team:
We offer a competitive salary range of $17.00 to $20.00 per hour, plus benefits including opportunity to participate in 401k, medical, dental, vision, life/AD&D, LTD, and employee assistance program, paid time off for vacation, sick, and holidays, and employee stock ownership plan. Our team is passionate about delivering excellence in everything we do and fostering relationships based on trust with our teams and clients. If you are a positive, self-driven individual with a dedication to providing high-quality customer service and accurate data entry, we encourage you to apply for this exciting opportunity.
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