Housing Case Manager
3 weeks ago
The Housing Case Manager - Community Navigator at Elevate Community Services Inc is responsible for providing case management and navigation to individuals currently residing in emergency shelters.
Key Responsibilities:- Coordinate services for clients
- Understand and support clients through the community's Coordinated Entry System (CES)
- Identify and address barriers to housing faced by clients such as poor credit, criminal justice involvement, and pending evictions
- Guide and support clients through the steps required to secure housing, e.g., document collection, completing assessments, filling out applications, and signing a lease
- Confirm a client's eligibility for particular programs and services
- Locate housing opportunities in the community
- Encourage clients to proactively search for housing through motivational interviewing and other forms of trauma-informed care
- Maintain appropriate client files and complete documentation within the required timeframe
- Collect program data, including but not limited to tracking all housing placements and case notes in the programs' HMIS project, CES HMIS project, and any other funder required data
- Develop and maintain working knowledge of available community resources and act as liaison
- Maintain relationships with referring and supporting agencies and represent the agency at various community meetings including Case Conferencing
- Advocate for the client's voice and choice in the housing process
Requirements:
- Bachelor's Degree in social services or closely related field, preferred
- 3 years' experience in housing related social services
- Good documentation skills
- Excellent communication skills (written and oral)
- Ability to work well in a team environment
- Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality
- Must be culturally/linguistically sensitive to populations served
- Clean driving record
- Valid driver's license
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