Customer Service Representative

2 weeks ago


Fresno, California, United States HdL Companies Full time

About HdL Companies

HdL Companies is a leading provider of research and discovery services, financial and economic analysis, and software solutions for local governments. Our team of professionals leverages cutting-edge technology to help cities, counties, and special districts maximize revenues and improve operations.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team. The successful candidate will provide exceptional customer service to taxpayers, businesses, and the public, while also processing and reviewing tax returns, forms, and payments.

Key Responsibilities

  • Provide customer service via phone and email, resolving issues and answering questions in a timely and professional manner.
  • Process and review tax returns, forms, and payments, ensuring accuracy and compliance with local tax ordinances.
  • Notify and resolve outstanding taxpayer compliance issues, providing clear explanations and solutions.
  • Reconcile and report on all tax revenue activities monthly, identifying and resolving discrepancies.
  • Analyze and review taxpayer data for refunds and potential audits, ensuring accuracy and compliance.

Requirements

  • Strong computer, clerical, and technical skills, with proficiency in Excel, Outlook, and Word.
  • Excellent verbal and written communication skills, with the ability to manage a high call volume.
  • Exceptional customer service skills, with the ability to de-escalate sensitive issues and provide solutions.
  • Proven accuracy and review skills in data entry and analysis.
  • Ability to work independently, with strong organizational, decision-making, and conflict-resolution skills.

Preferred Qualifications

  • Previous revenue or tax collection experience.
  • Knowledge and experience in local government ordinances and government-imposed transaction-based taxes and fees.

Compensation and Benefits

The starting base salary for this position is expected to be between $17.00 and $20.00 per hour, with actual salary determined based on skills, experience, and other job-related factors. Benefits include medical, dental, vision, life/AD&D, LTD, and Employee Assistance Program, as well as paid time off for vacation, sick, and holidays.



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