Housing Support Specialist
4 weeks ago
The Road Home is seeking a skilled Housing Navigator to assist and advocate on behalf of individuals and families to locate, secure, and retain affordable permanent housing. This role involves planning and coordinating services for prioritized households, identifying appropriate housing options, and interacting with property managers and other organizations on behalf of participants.
The ideal candidate will have a comprehensive knowledge of housing and other supportive services, as well as excellent organizational and communication skills. They will work directly with clients and alongside case managers and other service providers to address clients' needs on entry to homeless services systems, while engaging the system, and after obtaining housing.
Key Responsibilities:
- Complete assessments with individuals and families to assess eligibility for rental assistance programs based on grant-specific criteria and requirements.
- Refer clients who are ineligible for rental assistance to Rapid Housing Navigators for housing support.
- Identify strategies and resources to mitigate issues with credit reports, utility arrears, criminal records, and/or unfavorable landlord references which may impact housing eligibility.
- Progressively engage individuals and families in locating suitable housing options that align with their unique needs and preferences, accompanying them to property viewings as needed.
- Maintain and accurate and current housing portfolio to provide participants with listings of potential housing options in alignment with their needs and geographic preferences.
- Assist participants with completing applications, including preparing/obtaining any needed documentation, tracking application status, and negotiating with potential property managers.
Requirements:
- Demonstrated awareness of and sensitivity to diverse populations.
- Familiarity with Trauma-Informed Care and Housing First philosophies.
- Self-directed and collaborative team member who can accept feedback.
- Ability to communicate effectively and handle difficult situations with professionalism, compassion, and from a trauma-informed perspective.
- Excellent organizational and computer skills (Microsoft Suite, Calendar, Tracking, e-mail, ETC).
- Demonstrated experience cultivating collaborative relationships with community partners.
- Must have a valid driver's license and be insurable to drive an agency vehicle.
- Must pass a pre-employment background check and drug screen.
Education and Experience:
- Lived, work or volunteer experience preferred or a degree in a related field.
- Experience working or volunteering with diverse populations.
Physical and Equipment Requirements:
- Ability to lift 25 pounds.
- Ability to stand and walk for at least an hour at a time.
- Ability to drive a vehicle and access to a personal vehicle. Staff are eligible for mileage reimbursement when using a personal vehicle.
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