IT Support Specialist
4 weeks ago
Woodside Homes is a leading homebuilder in the United States, committed to providing exceptional quality and service to its customers. With a rich history dating back to 1977, the company has established itself as a trusted name in the industry.
As a subsidiary of Sekisui House, a global company with over 50 years of experience, Woodside Homes has access to cutting-edge technology and innovative solutions. Our team is dedicated to creating comfortable and sustainable living spaces that meet the needs of our customers.
Job OverviewThe Information Technology Specialist will play a critical role in supporting the company's IT infrastructure and ensuring the smooth operation of our systems. This position requires a strong understanding of computer systems, networks, and security protocols, as well as excellent communication and problem-solving skills.
Key Responsibilities- Provide technical support to end-users, including troubleshooting and resolving computer system issues
- Administer end-user devices and set up technology in our model homes
- Assess infrastructure on a regular basis to ensure it meets necessary demands
- Ensure employees follow computer use, information security, and privacy policies
- Protect customer data from outside infiltration through encryption and secure data storage
- Configure end-user hardware and software as needed
- Maintain system capability by ensuring computing equipment operates within company policy and standards
- Prepare reference guides for users by writing operating instructions
- Maintain historical records by documenting hardware and software changes and revisions
- Stay up-to-date with industry developments and best practices through ongoing education and training
- Excellent customer service skills, with patience and the ability to present technical information to non-technical individuals
- Great organizational and interpersonal communication skills, with the ability to multitask and learn new skills
- Industry certifications and memberships a plus
- Excellent IT, communication, leadership, and management skills
- Ability to fill multiple roles simultaneously
- Proven track record of maintaining IT structural integrity
- Windows 10 and Apple expertise required, FortiGate expertise a plus
- Pass background checks, have a valid driver's license, and insurance
We are an equal-opportunity employer, committed to building a diverse and authentic work culture. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.
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