IT Support Specialist

4 weeks ago


Salt Lake, Utah, United States Woodside Homes Full time
About Woodside Homes

Woodside Homes is a leading homebuilder in the United States, committed to providing exceptional quality and service to its customers. With a rich history dating back to 1977, the company has established itself as a trusted name in the industry.

As a subsidiary of Sekisui House, a global company with over 50 years of experience, Woodside Homes has access to cutting-edge technology and innovative solutions. Our team is dedicated to creating comfortable and sustainable living spaces that meet the needs of our customers.

Job Overview

The Information Technology Specialist will play a critical role in supporting the company's IT infrastructure and ensuring the smooth operation of our systems. This position requires a strong understanding of computer systems, networks, and security protocols, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide technical support to end-users, including troubleshooting and resolving computer system issues
  • Administer end-user devices and set up technology in our model homes
  • Assess infrastructure on a regular basis to ensure it meets necessary demands
  • Ensure employees follow computer use, information security, and privacy policies
  • Protect customer data from outside infiltration through encryption and secure data storage
  • Configure end-user hardware and software as needed
  • Maintain system capability by ensuring computing equipment operates within company policy and standards
  • Prepare reference guides for users by writing operating instructions
  • Maintain historical records by documenting hardware and software changes and revisions
  • Stay up-to-date with industry developments and best practices through ongoing education and training
Requirements
  • Excellent customer service skills, with patience and the ability to present technical information to non-technical individuals
  • Great organizational and interpersonal communication skills, with the ability to multitask and learn new skills
  • Industry certifications and memberships a plus
  • Excellent IT, communication, leadership, and management skills
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT structural integrity
  • Windows 10 and Apple expertise required, FortiGate expertise a plus
  • Pass background checks, have a valid driver's license, and insurance

We are an equal-opportunity employer, committed to building a diverse and authentic work culture. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.



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