Supportive Housing Coordinator
1 month ago
The mission of Housing Connect is to provide and develop quality affordable housing opportunities for individuals and families while promoting self-sufficiency and neighborhood revitalization.
Job SummaryThe Supportive Housing Specialist plays a critical role in supporting the mission of Housing Connect by providing rental assistance to low-income individuals and families in Salt Lake County. This position requires a strong understanding of housing programs, regulations, and policies, as well as excellent communication and interpersonal skills.
Key Responsibilities- Implement housing programs in accordance with federal, state, and local regulations, as well as Housing Connect policies and procedures.
- Maintain accurate and up-to-date client files and computer records, ensuring compliance with regulations and Housing Connect policies.
- Recruit participants, conduct initial eligibility, and perform program orientations, while maintaining a waitlist for program openings when capacity is reached.
- Coordinate with Housing Quality Standards Inspector to ensure timely inspections and ensure the condition of units meets program standards.
- Assist with regularly scheduled reports and prepare for program monitoring or audits.
- Respond to allegations of drug-related activities, gang-related activity, violent criminal activity, sexual offenses, fraud allegations, income discrepancies, household composition, and program participant responsibilities.
- Collaborate with the Accounting Department to ensure accurate and timely housing assistance payments are made to landlords.
- Evaluate program processes and work with the manager to implement improvements in program policies or procedures.
- Provide excellent customer service to program participants, partner agencies, landlords, and program funders.
- Ability to work with diverse individuals and de-escalate volatile situations.
- Arrange or attend meetings as needed to coordinate program functions and/or address concerns with involved parties.
- Attend and actively participate in Housing Connect and other staff meetings.
- Play an active role in the Supportive Housing team and perform duties as assigned.
- Bachelor's Degree preferred.
- Minimum two years' experience in a related field.
- Bilingual: Pashto and/or Dari preferred.
- Flexible and cooperative to meet job demands, with the ability to prioritize and manage a wide variety of tasks.
- Ability to establish and maintain access to benefit reports/tracking through the Department of Workforce Services.
- Capable of working with minimal day-to-day supervision.
- Able to communicate well in English, both spoken and written, with a diverse audience.
- General office and clerical skills, including computer skills and typing.
- Basic mathematical skills.
- Valid Driver's License, with the ability to utilize a personal vehicle (if motor pool vehicle unavailable) to inspect units and attend landlord meetings.
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