Restaurant Operations Manager
3 weeks ago
City Experiences is a leading provider of exceptional experiences on land and water. With a portfolio of over 25 brands, we welcome millions of guests annually. Our passion is to deliver unforgettable experiences that exceed expectations.
About the OpportunityWe are seeking a dynamic and adaptable Restaurant Supervisor to join our City Cruises operation in Norfolk, VA. As a key member of our team, you will be responsible for managing the day-to-day activities of the front-of-house, ensuring consistently high levels of quality, service, and guest satisfaction while maintaining a high level of profitability.
Key Responsibilities- Supervise and coordinate the activities of restaurant front-of-house staff to ensure efficient and effective operations.
- Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
- Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
- Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
- Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
- Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
- Assist with the recruitment and hiring of new restaurant staff as needed.
- High school diploma or equivalent required.
- Associate degree preferred.
- Minimum of two (2) years guest service experience.
- Supervisory experience required.
- Responsible alcohol service requirements-TIPS Certification required.
- Health department sanitations codes & requirements-SERV Safe Certification required.
- Energetic and enthusiastic personality essential.
- Proficiency in computer systems and software such as POS systems.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
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