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IT Support Specialist

2 months ago

Olympia, Washington, United States University of Nevada Full time

Job Summary:

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at the University of Nevada. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our faculty, staff, and students.

Key Responsibilities:

  • Provide first-tier technical support via phone, email, or in-person to resolve or escalate IT systems issues and problems.
  • Assist business customers with technical inquiries and provide guidance on IT systems and services.
  • Manage and resolve technical incidents and service requests in a timely and efficient manner.
  • Collaborate with internal stakeholders to identify and resolve technical issues.
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].