IT Support Specialist
2 days ago
Intelligent Technical Solutions is seeking a skilled IT Technician I to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients. Your expertise will be crucial in resolving a range of technical issues, from workstation operating system problems to printer and business application issues. You will also be responsible for handling incoming calls and providing support for our clients. To be successful in this role, you will need to have excellent customer service skills, a detail-oriented mindset, and the ability to work independently. You will also need to have experience with Windows and Mac OS troubleshooting, as well as prior experience in Helpdesk support or a similar role. Additionally, you will need to be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. If you are a motivated and organized individual with a passion for technology, we encourage you to apply for this exciting opportunity.
Responsibilities:
* Provide technical assistance to clients via phone, email, and in-person
* Troubleshoot and resolve technical issues with workstations, printers, and business applications
* Collaborate with team members to resolve complex technical issues
* Develop and maintain technical knowledge and skills to stay up-to-date with industry developments
Requirements:
* 2+ years of experience in IT support or a related field
* Excellent customer service and communication skills
* Ability to work independently and as part of a team
* Proficiency in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
* Valid driver's license and access to a vehicle for client visits
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a motivated and organized individual with a passion for technology, we encourage you to apply for this exciting opportunity.
To apply, please submit your resume and a cover letter outlining your experience and qualifications.
We look forward to hearing from you
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