IT Support Specialist
4 weeks ago
The Evergreen State College is seeking a highly skilled IT Support Technician 2 to join our team. This is a full-time, overtime eligible, project position on the Olympia Campus of The Evergreen State College.
Job PurposeThis position is part of a team working to design, implement, and leverage the Student Success component of the Slate customer relationship management system (CRMS) used by staff in Student Engagement, Equity, and Support, Enrollment Services, faculty, and other student-facing staff to provide academic support to students.
Key Responsibilities- Collaborate with project members to gather data relevant for annual reporting purposes, such as who is using the program and how many students are served.
- Monitor use of system to identify user trends, functionality issues, opportunity for improvements or more training, etc.
- Provide guidance, assistance, and support to CRMS users to troubleshoot and escalate issues for higher-level IT staff/vendor resolution.
- Develop and update system configuration documentation, training materials, and user manuals.
- Provide system training to individuals and groups.
This position requires strong technical skills, excellent communication and collaboration skills, and the ability to work in a fast-paced environment.
Working ConditionsThis is a full-time, overtime eligible, project position on the Olympia Campus of The Evergreen State College.
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