Call Center Operations Manager
20 hours ago
Overview
The Call Center Supervisor is responsible for overseeing the daily activities of the call center team, ensuring that all team members are meeting their performance goals and providing exceptional customer service.
Responsibilities
- Supervise and monitor the work of call center agents to ensure quality and productivity.
- Manage escalations and resolve customer complaints in a timely and professional manner.
- Prepare and deliver performance reviews, provide coaching and feedback to team members, and approve time-off requests.
- Collaborate with management to develop and implement policies and procedures to improve team performance.
- Review financial reports to ensure accuracy and compliance with company policies.
Requirements
To be successful in this role, you will need:
- Strong supervisory and communication skills.
- Experience in a call center environment, preferably in a supervisory role.
- Ability to work in a fast-paced environment and make sound decisions with minimal assistance.
- Excellent customer service skills and ability to de-escalate customer complaints.
- Bachelor's degree and/or equivalent experience.
What We Offer
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.
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