Call Center Operations Manager

20 hours ago


Houston, Texas, United States Employment & Training Centers Inc Full time
Call Center Supervisor Job Description
Overview

The Call Center Supervisor is responsible for overseeing the daily activities of the call center team, ensuring that all team members are meeting their performance goals and providing exceptional customer service.



Responsibilities

  • Supervise and monitor the work of call center agents to ensure quality and productivity.
  • Manage escalations and resolve customer complaints in a timely and professional manner.
  • Prepare and deliver performance reviews, provide coaching and feedback to team members, and approve time-off requests.
  • Collaborate with management to develop and implement policies and procedures to improve team performance.
  • Review financial reports to ensure accuracy and compliance with company policies.


Requirements

To be successful in this role, you will need:



  • Strong supervisory and communication skills.
  • Experience in a call center environment, preferably in a supervisory role.
  • Ability to work in a fast-paced environment and make sound decisions with minimal assistance.
  • Excellent customer service skills and ability to de-escalate customer complaints.
  • Bachelor's degree and/or equivalent experience.


What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.


  • Call Center Director

    2 weeks ago


    Houston, Texas, United States Eco-Life Employment Group Full time

    Job Title: Call Center ManagerThe Call Center Manager plays a pivotal role in the daily operations and activities of Eco-Life Employment Group's call centers. This position requires a high level of managerial work, overseeing the formulation and implementation of policies and procedures that impact various sections of the organization.Key...

  • Call Center Director

    2 weeks ago


    Houston, Texas, United States Eco-Life Employment Group Full time

    Job Title: Call Center ManagerThe Call Center Manager is a critical role within the Eco-Life Employment Group, responsible for overseeing the daily operations and activities of our Clients' EZ TAG Services call centers. This position requires a highly skilled and experienced professional who can formulate and implement policies and procedures that drive...


  • Houston, Texas, United States METRO Full time

    Job SummaryThe Call Center Call Quality Analyst is a critical role at METRO, responsible for ensuring the highest level of customer service and quality in our call center operations. This position requires a strong analytical mind, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesMonitor and...


  • Houston, Texas, United States Frontline Call Center Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Frontline Call Center. As a dedicated support agent, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.Key ResponsibilitiesHandle inbound calls, emails, or chat support for a single...


  • Houston, Texas, United States Randstad Full time

    Job Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment and is 100% in-office in Houston, TX. Qualified candidates will be...


  • Houston, Texas, United States Randstad Full time

    Job Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment that involves handling inbound calls related to collections for a law...


  • Houston, Texas, United States OrangeTwist Full time

    Center Operations ManagerAt OrangeTwist, we're looking for a skilled Center Operations Manager to oversee the day-to-day operations at our treatment centers. As a key member of our team, you'll be responsible for ensuring efficient and professional guest check-in, friendly and educated team members, and a comfortable and clean environment for our guests.Key...


  • Houston, Texas, United States OrangeTwist Full time

    About OrangeTwistAt OrangeTwist, we're passionate about helping our clients look and feel their best. As a leading national aesthetic treatment center, we offer a wide range of curated treatments, including Botox, fillers, CoolSculpting, HydraFacial, lasers, micro-needling, and more.Job SummaryWe're seeking a highly motivated and experienced Center Manager...


  • Houston, Texas, United States The UPS Store #4340 Full time

    The Center Operations Manager is responsible for overseeing the day-to-day activities of The UPS Store #4340. This includes managing productivity, ensuring excellent customer service, monitoring cost control, and providing regular reports to the franchise owner.The ideal candidate has a post-high school education, two years of retail store operations...


  • Houston, Texas, United States RemX Full time

    We are seeking a compassionate and detail-oriented Medical Call Center Representative to assist patients with medical benefit inquiries. As a representative, you will provide accurate information on medical services and procedures, verify patient information and insurance details, and maintain confidential patient records.The ideal candidate will have at...


  • Houston, Texas, United States OrangeTwist Full time

    Job SummaryWe are seeking a highly skilled and experienced Center Manager to oversee the day-to-day operations at our OrangeTwist Centers. As a key member of our team, you will be responsible for leading a team of employees, ensuring excellent customer service, driving sales and profitability, and maintaining a well-organized and efficient store...


  • Houston, Texas, United States Lyte Fiber, LLC Full time

    Job Summary:Lyte Fiber is seeking a skilled and experienced Network Operations Center Supervisor to oversee the day-to-day Network Operations Center functions. The successful candidate will be responsible for scheduling and coordinating daily workload, reviewing and assigning tasks and trouble tickets, and ensuring on-time resolution to meet target Network...


  • Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    About Perdue Brandon Fielder Collins & Mott LLPPerdue Brandon Fielder Collins & Mott LLP is a leading law firm in Texas, specializing in government collection matters. We represent various governmental entities, including school districts, cities, counties, and hospital districts, handling a wide range of government collection issues.Job SummaryWe are...


  • Houston, Texas, United States Scripts Rx Pharmacy Full time

    Job SummaryScripts Rx Pharmacy is seeking a highly skilled Pharmacy Technician to join our team in a Call Center environment. As a Pharmacy Technician, you will work under the supervision of a licensed pharmacist to provide medication to patients and consumers. Your primary responsibilities will include contacting patients, performing patient insurance...


  • Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    About Perdue Brandon Fielder Collins & Mott L.L.P.Perdue Brandon Fielder Collins & Mott L.L.P. is a leading law firm in Texas focused on government collection matters. We represent various governmental entities, including school districts, cities, counties, hospital districts, appraisal districts, special districts, courts, and toll road authorities.Job...


  • Houston, Texas, United States AIG Inc Full time

    Job Title: Claims Call Center RepresentativeWe are seeking a highly skilled and customer-focused Claims Call Center Representative to join our team at AIG Inc. As a Claims Call Center Representative, you will be responsible for providing exceptional customer service to American Express Card Members who need to file an insurance claim.Key...


  • Houston, Texas, United States Museum of Fine Arts, Houston Full time

    Job Title: Security Operations Center ManagerThe Museum of Fine Arts, Houston (MFAH) is seeking a highly skilled Security Operations Center Manager to lead our team of security specialists. As a key member of our security department, you will be responsible for providing day-to-day operational leadership, ensuring the safety and security of our staff,...


  • Houston, Texas, United States CSL Plasma Full time

    Job Title: Assistant Center ManagerCSL Plasma is seeking an experienced and skilled Assistant Center Manager to join our team. As a key member of our center operations team, you will be responsible for ensuring the smooth day-to-day operations of our plasma donation center.Key Responsibilities:Assist the Center Manager in overseeing the overall operations of...


  • Houston, Texas, United States Openwork Full time

    Make a Difference in the Election ProcessWe're seeking highly motivated and detail-oriented individuals to join our Election Team as Bilingual Call Center Representatives. As a key member of our team, you'll play a vital role in ensuring a smooth election process by providing exceptional customer service to voters and election workers.Key...


  • Houston, Texas, United States SGS Full time

    Job DescriptionAt SGS, we are seeking a highly skilled and experienced Service Center Manager to oversee and monitor the efficiency of our service center operations. This role is responsible for ensuring high-quality customer satisfaction by managing service center staff, maintaining the storefront, receiving client samples, managing sample reception duties,...