Bilingual Customer Service Representative
15 hours ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Frontline Call Center. As a dedicated support agent, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.
Key Responsibilities- Handle inbound calls, emails, or chat support for a single account, following a guided process and logging each call in our CRM system.
- Gather and verify caller information, documenting it in the appropriate system.
- Deal with upset customers, de-escalating situations and providing empathy and call control.
- Multitask and navigate through multiple systems with your computer.
- Install/uninstall programs and troubleshoot your own equipment.
- Must be fluent in reading, writing, and speaking Spanish.
- Excellent verbal and written communication skills.
- Ability to work in a high call volume environment.
- Previous call center experience and customer service experience are preferred.
- Must have open availability to work shifts inside our company's hours of operation.
- A quiet place to work at home with a locking door is required.
- Pay Rate: $14.00 hourly.
- Medical, Dental & Vision benefits, 401k with Company % Match, and Paid Time Off after 1 year of employment.
- Perfect Attendance Quarterly Bonus.
Frontline Call Center is a W4 employer, we do NOT hire independent contractors. We are currently hiring in the following states: AR, CO, MI, NC, PA, SC, OH, TX, UT, & VA. Must reside in the U.S.
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