Bilingual Customer Service Representative

15 hours ago


Houston, Texas, United States Frontline Call Center Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Frontline Call Center. As a dedicated support agent, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.

Key Responsibilities
  • Handle inbound calls, emails, or chat support for a single account, following a guided process and logging each call in our CRM system.
  • Gather and verify caller information, documenting it in the appropriate system.
  • Deal with upset customers, de-escalating situations and providing empathy and call control.
  • Multitask and navigate through multiple systems with your computer.
  • Install/uninstall programs and troubleshoot your own equipment.
Requirements
  • Must be fluent in reading, writing, and speaking Spanish.
  • Excellent verbal and written communication skills.
  • Ability to work in a high call volume environment.
  • Previous call center experience and customer service experience are preferred.
  • Must have open availability to work shifts inside our company's hours of operation.
  • A quiet place to work at home with a locking door is required.
Benefits
  • Pay Rate: $14.00 hourly.
  • Medical, Dental & Vision benefits, 401k with Company % Match, and Paid Time Off after 1 year of employment.
  • Perfect Attendance Quarterly Bonus.

Frontline Call Center is a W4 employer, we do NOT hire independent contractors. We are currently hiring in the following states: AR, CO, MI, NC, PA, SC, OH, TX, UT, & VA. Must reside in the U.S.



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