Claims Call Center Representative

4 weeks ago


Houston, Texas, United States AIG Inc Full time
Job Title: Claims Call Center Representative

We are seeking a highly skilled and customer-focused Claims Call Center Representative to join our team at AIG Inc. As a Claims Call Center Representative, you will be responsible for providing exceptional customer service to American Express Card Members who need to file an insurance claim.

Key Responsibilities:

  • Provide prompt and professional service to clients, answering their questions and resolving their claims in a timely manner.
  • Review and interpret policy coverage and claim status to ensure accurate and efficient resolution.
  • Manage and prioritize tasks to meet productivity and quality standards.
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.

Requirements:

  • High School Diploma or equivalent required.
  • 1+ years of experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Attention to detail and accuracy in gathering and entering information into a system.
  • Analytical skills in reviewing and interpreting policy coverage and claim status.

What We Offer:

  • A competitive salary range of $18.00-$20.00/hour, dependent on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer match.
  • A fun and friendly work environment at a company that gives back to the community.

About Us:

AIG Inc. is a global leader in commercial and personal insurance solutions, with a commitment to delivering ever-better solutions to our customers. We invest in our people through continuous learning and development, and we celebrate everyone for who they are and what they want to become.

Join Our Team:

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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