Call Center Director
2 weeks ago
The Call Center Manager plays a pivotal role in the daily operations and activities of Eco-Life Employment Group's call centers. This position requires a high level of managerial work, overseeing the formulation and implementation of policies and procedures that impact various sections of the organization.
Key Responsibilities:- Develop and implement effective processes to ensure customer service quality levels meet established agency standards.
- Provide leadership, motivation, training, evaluation, and supervision of a large number of employees across various locations.
- Manage day-to-day activities of staff, ensuring maximum use of time and resources, and making recommendations concerning staffing and operational matters.
- Oversee the allocation of resources, establish workload, workflow deadlines, work objectives, and time utilization to meet established agency goals.
- Responsible for reports and supporting documentation of call centers' daily and monthly activities.
- High school diploma or G.E.D. equivalent from an accredited institution.
- Minimum five (5) years of supervisory or managerial experience in a customer service/relations environment role with increasing responsibility.
- Experience in toll road authority operations, including tag and violation operations, and handling escalated accounts.
The ideal candidate will possess knowledge of administrative, management principles, and best practices to direct, supervise, and coordinate the work of a large group of employees. Strong customer service skills, effective verbal and written communication, and analytical and organizational skills are essential for this role.
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Call Center Director
2 weeks ago
Houston, Texas, United States Eco-Life Employment Group Full timeJob Title: Call Center ManagerThe Call Center Manager is a critical role within the Eco-Life Employment Group, responsible for overseeing the daily operations and activities of our Clients' EZ TAG Services call centers. This position requires a highly skilled and experienced professional who can formulate and implement policies and procedures that drive...
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Call Center Representative
2 weeks ago
Houston, Texas, United States Randstad Full timeJob Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment and is 100% in-office in Houston, TX. Qualified candidates will be...
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Call Center Representative
2 weeks ago
Houston, Texas, United States Randstad Full timeJob Title: Call Center RepresentativeWe are seeking a skilled Call Center Representative to join our team in Houston. This in-office role requires prior call center or customer service experience, along with strong software and computer skills.Job Summary:This is a temporary assignment that involves handling inbound calls related to collections for a law...
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Call Center Representative
4 weeks ago
Houston, Texas, United States Houston Methodist Full timeJob SummaryWe are seeking a highly skilled Call Center Agent to join our team at Houston Methodist. As a Call Center Agent, you will be responsible for providing exceptional customer service to internal and external customers, resolving issues in a timely and professional manner, and maintaining accurate records of all interactions.Key ResponsibilitiesManage...
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Center Director
5 days ago
Houston, Texas, United States FlightSafety International Full timeAbout the RoleThe Center Director will be responsible for maintaining an on-going commitment to the promotion of FlightSafety International's image as the factory designated training organization. This includes ensuring that Lead Learning Center responsibilities are provided to the appropriate Satellite Learning Center(s) and establishing proper coordination...
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Call Center Representative
2 weeks ago
Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full timeAbout Perdue Brandon Fielder Collins & Mott LLPPerdue Brandon Fielder Collins & Mott LLP is a leading law firm in Texas, specializing in government collection matters. We represent various governmental entities, including school districts, cities, counties, and hospital districts, handling a wide range of government collection issues.Job SummaryWe are...
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Bilingual Customer Service Representative
1 month ago
Houston, Texas, United States Frontline Call Center Full timeJob SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Frontline Call Center. As a dedicated support agent, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.Key ResponsibilitiesHandle inbound calls, emails, or chat support for a single...
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Call Center Representative
2 weeks ago
Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full timeAbout Perdue Brandon Fielder Collins & Mott L.L.P.Perdue Brandon Fielder Collins & Mott L.L.P. is a leading law firm in Texas focused on government collection matters. We represent various governmental entities, including school districts, cities, counties, hospital districts, appraisal districts, special districts, courts, and toll road authorities.Job...
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Call Center Representative
1 month ago
Houston, Texas, United States Asian American Health Coalition Full timeJob SummaryWe are seeking a highly skilled and compassionate Call Center Agent to join our team at the Asian American Health Coalition. As a Call Center Agent, you will be responsible for providing exceptional customer service to patients and families, addressing their concerns, and ensuring their needs are met.Key ResponsibilitiesRespond to patient...
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Call Center Representative
1 month ago
Houston, Texas, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Call Center Representative to join our team at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Houston, TX. As a Call Center Representative, you will be the first point of contact for our company, providing exceptional customer service and resolving delinquent accounts with outstanding...
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Customer Service Representative
2 weeks ago
Houston, Texas, United States Frontline Call Center Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our Blended Support Team at Frontline Call Center. As a blended agent, you will be cross-trained to support multiple clients, handling inbound calls, emails, or chats to resolve customer service needs. You will follow a guided process, log each call in our CRM system, and gather...
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Medical Call Center Representative
5 days ago
Houston, Texas, United States RemX Full timeWe are seeking a compassionate and detail-oriented Medical Call Center Representative to assist patients with medical benefit inquiries. As a representative, you will provide accurate information on medical services and procedures, verify patient information and insurance details, and maintain confidential patient records.The ideal candidate will have at...
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Senior Call Center Representative
2 weeks ago
Houston, Texas, United States Texas Children's Hospital Full timeJob Title: Senior Call Center RepresentativeWe are seeking a highly skilled and experienced Senior Call Center Representative to join our team at Texas Children's Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare providers.Key Responsibilities:Provide...
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Service Call Center Representative
2 weeks ago
Houston, Texas, United States Fred Haas Companies Full timeService Call Center AgentAt Fred Haas Companies, we are seeking a highly motivated and organized Service Call Center Agent to join our growing service department. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues in a timely and professional...
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Service Call Center Representative
1 week ago
Houston, Texas, United States Fred Haas Companies Full timeJob Title: Service Call Center RepresentativeAbout the Job:We are seeking a highly motivated and organized individual to join our Service Department as a Service Call Center Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, scheduling appointments, and assisting service writers...
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Call Center Specialist PRN
1 week ago
Houston, Texas, United States Universal Health Services Full timeJob SummaryWe are seeking a dynamic and talented Call Center Specialist PRN to join our team of compassionate, dedicated professionals. The Call Center Specialist receives calls from referral sources for psychiatric assessment, takes demographic information on the person to be assessed, and dispatches a Mobile Assessment Team Evaluator.Key...
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Claims Call Center Representative
2 weeks ago
Houston, Texas, United States AIG Inc Full timeJob Title: Claims Call Center RepresentativeWe are seeking a highly skilled and customer-focused Claims Call Center Representative to join our team at AIG Inc. As a Claims Call Center Representative, you will be responsible for providing exceptional customer service to American Express Card Members who need to file an insurance claim.Key...
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Daycare Center Director
2 weeks ago
Houston, Texas, United States Early Education Enrichment Academy Full timeJob OverviewWe are seeking an experienced and dedicated Daycare Assistant Director to join our team at the Early Education Enrichment Academy.Key ResponsibilitiesOperate the Center in compliance with the Texas Minimum StandardsEffectively manage and lead a team of staff membersInteract with parents and guardians to ensure a positive and supportive...
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Call Center Quality Assurance Specialist
4 days ago
Houston, Texas, United States METRO Full timeJob SummaryThe Call Center Call Quality Analyst is a critical role at METRO, responsible for ensuring the highest level of customer service and quality in our call center operations. This position requires a strong analytical mind, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesMonitor and...
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Pharmacy Call Center Specialist
2 weeks ago
Houston, Texas, United States Scripts Rx Pharmacy Full timeJob SummaryScripts Rx Pharmacy is seeking a highly skilled Pharmacy Technician to join our team in a Call Center environment. As a Pharmacy Technician, you will work under the supervision of a licensed pharmacist to provide medication to patients and consumers. Your primary responsibilities will include contacting patients, performing patient insurance...