Center Operations Manager

3 weeks ago


Houston, Texas, United States The UPS Store #4340 Full time

The Center Operations Manager is responsible for overseeing the day-to-day activities of The UPS Store #4340. This includes managing productivity, ensuring excellent customer service, monitoring cost control, and providing regular reports to the franchise owner.

The ideal candidate has a post-high school education, two years of retail store operations experience, strong supervisory and leadership skills, excellent computer knowledge, and the ability to motivate a team to optimize performance.

Key Responsibilities:

  • Manage personnel, including recruiting, training, and coaching associates
  • Schedule work assignments and facilitate staff meetings
  • Monitor and evaluate customer service delivery and satisfaction
  • Develop and implement the store marketing program
  • Manage Center financials and prepare reports
  • Manage inventory and oversee Center maintenance
  • Perform other duties as assigned

Qualifications:

  • Advanced education degree or coursework desired
  • Previous store management experience required, including personnel and financial management
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills and leadership abilities


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