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Pharmacy Call Center Specialist

1 month ago


Houston, Texas, United States Scripts Rx Pharmacy Full time
Job Summary

Scripts Rx Pharmacy is seeking a highly skilled Pharmacy Technician to join our team in a Call Center environment. As a Pharmacy Technician, you will work under the supervision of a licensed pharmacist to provide medication to patients and consumers. Your primary responsibilities will include contacting patients, performing patient insurance eligibility checks, preparing prescriptions for delivery, supporting prior authorization processing, addressing patient prescription concerns, and managing inbound pharmacy call volume.

Key Responsibilities
  • Contact patients to provide medication information and resolve any concerns
  • Perform patient insurance eligibility checks to ensure accurate billing
  • Prepare prescriptions for delivery to patients and consumers
  • Support prior authorization processing to ensure timely medication delivery
  • Address patient prescription concerns and resolve any issues
  • Manage inbound pharmacy call volume to ensure efficient customer service
Requirements
  • High school diploma required and college degree preferred
  • Experience in a pharmacy, pharmaceutical, or healthcare industry is preferred but not required
  • Experience in a call center environment is preferred but not required
  • Good interpersonal, communication, and customer service skills
  • Ability to work independently and as part of a team
  • Comfortable with technology and working with computers
Benefits
  • Competitive hourly rate of $17 to $20 based on experience
  • Healthcare, retirement, and vacation time available for full-time employees
  • Opportunity to work in a fast-paced and dynamic environment
  • Chance to develop skills and advance in a growing company
About Scripts Rx Pharmacy

Scripts Rx Pharmacy is a fast-growing, hub pharmacy company that helps manufacturers address common patient access concerns while providing a next-generation pharmacy experience for doctors and patients. We employ highly skilled pharmacy technicians, pharmacists, and industry professionals, coupling industry expertise with innovative technology, process, and strategic solutions to change the way people think about pharmacy.